Product Number: WS-X6066-SLB-S-K9

This publication describes how to install the Content Switching Module with SSL (CSM-S) in the Catalyst 6500 series switches, including the software and hardware requirements for each.

Note The term SSL daughter card refers to an SSL termination daughter card for the Except where specifically differentiated, the term "Content Switching Module" and its acronym "CSM" includes both the Content Switching Module and the Content Switching Module with SSL.

The term "Content Switching Module with SSL" and its acronym "CSM-S" are used only where the information presented is specific to the CSM-S.

that accelerates Secure Socket Layer (SSL) transactions.

Contents

This publication contains these sections:

•Safety Overview

•Front Panel Description

•Environmental and System Requirements

•Installing the CSM-S

•Verifying the Installation

•Using the CLI

•Related Documentation

•Translated Safety Warnings

•Obtaining Documentation

•Documentation Feedback

•Obtaining Technical Assistance

•Obtaining Additional Publications and Information

Safety Overview

Warning	IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071 SAVE THESE INSTRUCTIONS
Waarschuwing	BELANGRIJKE VEILIGHEIDSINSTRUCTIES Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen. Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd, wilt raadplegen. BEWAAR DEZE INSTRUCTIES
Varoitus	TÄRKEITÄ TURVALLISUUSOHJEITA Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien lausuntonumeroiden avulla. SÄILYTÄ NÄMÄ OHJEET
Attention	IMPORTANTES INFORMATIONS DE SÉCURITÉ Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant entraîner des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers liés aux circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents. Pour prendre connaissance des traductions des avertissements figurant dans les consignes de sécurité traduites qui accompagnent cet appareil, référez-vous au numéro de l'instruction situé à la fin de chaque avertissement. CONSERVEZ CES INFORMATIONS
Warnung	WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden. BEWAHREN SIE DIESE HINWEISE GUT AUF.
Avvertenza	IMPORTANTI ISTRUZIONI SULLA SICUREZZA Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di intervenire su qualsiasi apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti. Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento. CONSERVARE QUESTE ISTRUZIONI
Advarsel	VIKTIGE SIKKERHETSINSTRUKSJONER Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du begynner å arbeide med noe av utstyret, må du være oppmerksom på farene forbundet med elektriske kretser, og kjenne til standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten. TA VARE PÅ DISSE INSTRUKSJONENE
Aviso	INSTRUÇÕES IMPORTANTES DE SEGURANÇA Este símbolo de aviso significa perigo. Você está em uma situação que poderá ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer equipamento, tenha conhecimento dos perigos envolvidos no manuseio de circuitos elétricos e familiarize-se com as práticas habituais de prevenção de acidentes. Utilize o número da instrução fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham este dispositivo. GUARDE ESTAS INSTRUÇÕES
¡Advertencia!	INSTRUCCIONES IMPORTANTES DE SEGURIDAD Este símbolo de aviso indica peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considere los riesgos de la corriente eléctrica y familiarícese con los procedimientos estándar de prevención de accidentes. Al final de cada advertencia encontrará el número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña a este dispositivo. GUARDE ESTAS INSTRUCCIONES
Varning!	VIKTIGA SÄKERHETSANVISNINGAR Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanliga förfaranden för att förebygga olyckor. Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning. SPARA DESSA ANVISNINGAR
Aviso	INSTRUÇÕES IMPORTANTES DE SEGURANÇA Este símbolo de aviso significa perigo. Você se encontra em uma situação em que há risco de lesões corporais. Antes de trabalhar com qualquer equipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e familiarize-se com as práticas padrão de prevenção de acidentes. Use o número da declaração fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham o dispositivo. GUARDE ESTAS INSTRUÇÕES
Advarsel	VIGTIGE SIKKERHEDSANVISNINGER Dette advarselssymbol betyder fare. Du befinder dig i en situation med risiko for legemesbeskadigelse. Før du begynder arbejde på udstyr, skal du være opmærksom på de involverede risici, der er ved elektriske kredsløb, og du skal sætte dig ind i standardprocedurer til undgåelse af ulykker. Brug erklæringsnummeret efter hver advarsel for at finde oversættelsen i de oversatte advarsler, der fulgte med denne enhed. GEM DISSE ANVISNINGER

Front Panel Description

This section describes the physical attributes of the Content Switching Module with SSL.

Figure 1 shows the CSM-S front panel.

Figure 1 Content Switching Module with SSL Front Panel

Note The RJ-45 connector is covered by a removable plate.

Note You are required to make SSL daughter card configurations through a direct connection to the CSM-S SSL connector console port. After the configurations, you can establish an SSH or Telnet connection to further configure the module. See Chapter 5 in the Catalyst 6500 Series Content Switching Module with SSL Installation and Configuration Note.

Status LED

At startup, the CSM-S initializes various hardware components and communicates with the supervisor engine. The Status LED indicates the supervisor engine operations and the initialization results. During the normal initialization sequence, the status LED changes from off to red, orange, and green.

Note For more information on the supervisor engine LEDs, refer to the Catalyst 6500 Series Switch Module Installation Guide.

Table 1 describes the Status LED operation.

RJ-45 Connectors

The RJ-45 connector, covered by a removable plate, is used to connect a management station device or a test device. This connector is used by field engineers to perform testing and to obtain dump information

The SSL console port is available to make the necessary connection to the SSL daughter card for configuration purposes. After the configurations, you can make an SSH or Telnet connection to further configure the module. See Chapter 5 in the Catalyst 6500 Series Content Switching Module with SSL Installation and Configuration Note.

Environmental and System Requirements

This section describes the environmental and system requirements.

•Environmental Requirements

•System Requirements

•Memory Requirements

•Supported Hardware

•Power Supply

•Software Requirements

•Software Compatibility

Environmental Requirements

Table 2 lists the environmental requirements for the CSM-S.

System Requirements

Before you install the CSM-S in the Catalyst 6500 series switch, make sure that the switch meets the hardware and software requirements listed in this section.

Caution You can use the Multilayer Switch Feature Card (MSFC), which is internal to the Catalyst 6500 series switch, to route traffic on either the client side or the server side of the CSM-S, but not both simultaneously (unless policy-based routing is used).

Memory Requirements

The CSM-S memory is not configurable.

Supported Hardware

Before you can use the Catalyst 6500 series CSM-S, you must have a Supervisor Engine 1A with an MSFC, a Policy Feature Card (PFC), a Supervisor Engine 2 with an MSFC, and any module that has ports to connect server and client networks. The PFC is required for the VLAN access control list (VACL) capture functionality.

Caution The WS-X6066-SLB-S-K9 CSM-S are not fabric enabled, but the module can operate in a fabric-enabled chassis like any other nonfabric module.

Table 3 lists the supported hardware and software for the CSM-S.

Power Supply

You can place the CSM-S in any slot in the Catalyst 6500 series chassis except for the slots that are occupied by the supervisor engine and the standby supervisor engine. The CSM-S operates on power that is supplied by the chassis. Up to four CSM-S modules can be supported by each switch chassis.

Software Requirements

Caution The CSM-S release is not supported by the Catalyst operating system. The CSM-S cannot be used in a Catalyst 6500 series switch with a Catalyst operating system software release earlier than release 7.5 .

Table 4 lists the software versions for the CSM-S:

Software Compatibility

Software release 1.1(1)requires Cisco IOS Software Release 12.1(8a)EX or higher. However, the features new toCSM-S release 1.1(1) are only available with Cisco IOS Software Release 12.2(18)SXD and subsequent releases.

Table 5 and Table 6 list the CSM-S software release compatibility.

Installing the CSM-S

These sections describe how to install the and:

•Preparing to Install the CSM-S

•Required Tools

•Installing and Removing the Module

Caution The WS-X6066-SLB-S-K9 Content Switching Module with SSL are not fabric enabled.

Preparing to Install the CSM-S

Before installing the CSM-S, make sure that the following items are available:

•Catalyst 6500 series switch chassis

•Management station that is available through a Telnet or a console connection to perform configuration tasks

Required Tools

These tools are required to install the CSM-S in the Catalyst 6500 series switches:

•Flat-blade screwdriver

•Phillips-head screwdriver

•Wrist strap or other grounding device

•Antistatic mat or antistatic foam

Whenever you handle the CSM-S, always use a wrist strap or other grounding device to prevent electrostatic discharge (ESD).

Installing and Removing the Module

Caution During this procedure, wear grounding wrist straps to avoid ESD damage to the card. Do not directly touch the backplane with your hand or any metal tool, or you could shock yourself.

All Catalyst 6500 series switches support hot swapping, which allows you to install, remove, replace, and rearrange modules without turning off the system power. For more information on removing the CSM-S from a switch, see the "Removing the Module" section.

When the system detects that a module has been installed or removed, the system automatically runs diagnostic and discovery routines, acknowledges the presence or absence of the module, and resumes system operation.

These sections describe how to install and verify the operation of the CSM-S in the Catalyst 6500 series switches:

•Slot Assignments

•Removing the Module

•Installing a Module

Slot Assignments

The Catalyst 6006 and 6506 switch chassis have 6 slots, the Catalyst 6009 and 6509 switch chassis have 9 slots, and the Catalyst 6513 switch chassis has 13 slots.

Note The Catalyst 6509-NEB switch has vertical slots, which are numbered 1 to 9 from right to left. Install the modules with the component side facing to the right.

•Slot 1 is reserved for the supervisor engine.

•Slot 2 can be used for a redundant supervisor engine if the supervisor engine in slot 1 fails.

•If a redundant supervisor engine is not required, slots 2 through 6 on the 6-slot chassis, slots 2 through 9 on the 9-slot chassis, and slots 2 through 13 on the 13-slot chassis are available for switching modules, such as the CSM-S.

•The empty slots require filler plates, which are blank switching-module carriers that maintain consistent airflow through the switch chassis.

Removing the Module

This section describes how to remove an existing module from a Catalyst 6500 series switch chassis slot.

Caution During this procedure, wear grounding wrist straps to avoid ESD damage to the card. Do not directly touch the backplane with your hand or any metal tool, or you could shock yourself.

Warning Invisible laser radiation may be emitted from disconnected fibers or connectors. Do not stare into beams or view directly with optical instruments.

To remove a supervisor engine or module from the chassis, perform these steps:

Step 1 Disconnect any network interface cables that are attached to the supervisor engine or module.

Step 2 Verify that the captive installation screws on all of the modules in the chassis are tight.

This step assures that the space that is created by the removed module is maintained.

Note If the captive installation screws are loose, the electromagnetic interference (EMI) gaskets on the installed modules will push the modules toward the open slot, reducing the opening size and making it difficult to install the replacement module.

Step 3 Loosen the two captive installation screws on the supervisor engine or module.

Step 4 Depending on the orientation of the slots in the chassis (horizontal or vertical), perform one of the following sets of substeps:

Horizontal slots

a. Place your thumbs on the left and right ejector levers, and simultaneously rotate the levers outward to unseat the module from the backplane connector.

b. Grasp the front edge of the module, and slide the module part of the way out of the slot. Place your other hand under the module to support the weight of the module. Do not touch the module circuitry.

Vertical slots

a. Place your thumbs on the ejector levers that are located at the top and bottom of the module, and simultaneously rotate the levers outward to unseat the module from the backplane connector.

b. Grasp the edges of the module, and slide the module straight out of the slot. Do not touch the module circuitry.

Step 5 Place the module on an antistatic mat or antistatic foam, or immediately reinstall it in another slot.

Step 6 If the slot from which you removed the module is to remain empty, install a module filler plate to keep dust out of the chassis and to maintain proper airflow through the chassis.

Warning Blank faceplates (filler panels) serve three important functions: they prevent exposure to hazardous voltages and currents inside the chassis; they contain electromagnetic interference (EMI) that might disrupt other equipment; and they direct the flow of cooling air through the chassis. Do not operate the system unless all cards and faceplates are in place.

Installing a Module

This section describes how to install a supervisor engine or module in the Catalyst 6500 series switches.

Caution To prevent ESD damage, handle modules by the carrier edges only.

Caution During this procedure, wear grounding wrist straps to avoid ESD damage to the card. Do not directly touch the backplane with your hand or any metal tool, or you could shock yourself.

Warning Invisible laser radiation may be emitted from disconnected fibers or connectors. Do not stare into beams or view directly with optical instruments.

To install a supervisor engine or module in the chassis, perform these steps:

Step 1 Choose a slot for the supervisor engine or module.

Step 2 Verify that there is enough clearance to accommodate any interface equipment that you will connect directly to the supervisor engine or module ports. If possible, place modules between empty slots that contain only module filler plates.

Step 3 Verify that the captive installation screws are tightened on all modules installed in the chassis.

This action ensures that the EMI gaskets on all modules are fully compressed to maximize the opening space for the replacement module.

Note If the captive installation screws are loose, the EMI gaskets on the installed modules will push adjacent modules toward the open slot, reducing the opening size and making it difficult to install the replacement module.

Step 4 Remove the module filler plate by removing the two Phillips pan-head screws from the filler plate. (To remove a module, refer to the "Removing the Module" section.)

Step 5 Fully open both ejector levers on the new or replacement module. (See Figure 2.)

Figure 2 Positioning the Module in a Horizontal Slot Chassis

Step 6 Depending on the orientation of the slots in the chassis (horizontal or vertical), perform one of the following sets of substeps:

Horizontal slots

a. Position the supervisor engine or module in the slot. Make sure that you align the sides of the module carrier with the slot guides on each side of the slot. (See Figure 2.)

b. Carefully slide the supervisor engine or module into the slot until the EMI gasket along the top edge of the module makes contact with the module in the slot above it and both ejector levers have closed to approximately 45 degrees with respect to the module faceplate. (See Figure 3.)

Figure 3 Clearing the EMI Gasket in a Horizontal Slot Chassis

c. Using the thumb and forefinger of each hand, grasp the two ejector levers and press down to create a small (0.040 inch [1 mm]) gap between the modules EMI gasket and the module above it. (See Figure 3.)

Caution Pressing down too firmly on the levers will bend and damage them.

d. While pressing down, simultaneously close the left and right ejector levers to fully seat the supervisor engine or module in the backplane connector. The ejector levers are fully closed when they are flush with the module faceplate. (See Figure 4.)

Figure 4 Ejector Lever Closure in a Horizontal Slot Chassis

Note Failure to fully seat the module in the backplane connector can result in error messages.

e. Tighten the two captive installation screws on the supervisor engine or module.

Note Make sure that the ejector levers are fully closed before tightening the captive installation screws.

Vertical slots

a. Position the supervisor engine or switching module in the slot. (See Figure 5.) Make sure that you align the sides of the switching-module carrier with the slot guides on the top and bottom of the slot.

Figure 5 Positioning the Module in a Vertical Slot Chassis

b. Carefully slide the supervisor engine or module into the slot until the EMI gasket along the right edge of the module makes contact with the module in the slot adjacent to it and both ejector levers have closed to approximately 45 degrees with respect to the module faceplate. (See Figure 6.)

c. Using the thumb and forefinger of each hand, grasp the two ejector levers and exert a slight pressure to the left, deflecting the module approximately 0.040 inches (1 mm) to create a small gap between the modules EMI gasket and the module adjacent to it. (See Figure 6.)

Figure 6 Clearing the EMI Gasket in a Vertical Slot Chassis

Caution Exerting too much pressure on the ejector levers will bend and damage them.

d. While pressing on the ejector levers, simultaneously close them to fully seat the supervisor engine or module in the backplane connector. The ejector levers are fully closed when they are flush with the module faceplate. (See Figure 7.)

Figure 7 Ejector Lever Closure in a Vertical Slot Chassis

e. Tighten the two captive installation screws on the module.

Note Make sure that the ejector levers are fully closed before tightening the captive installation screws.

This completes the CSM-S installation procedure.

Verifying the Installation

When you install the CSM-S into the Catalyst 6500 series switch, the module goes through a startup sequence that requires no intervention. At the successful conclusion of the startup sequence, the green Status LED will light and remain on. If the Status LED does not show green, or if it shows a different color, refer to Table 1 to determine the modules status.

Using the CLI

The software interface for the module is the Cisco IOS and the Catalyst operating system command-line interface accessed through a Telnet connection to the switch or through the switch console interface. Refer to the Catalyst 6500 Series Switch Cisco IOS Software Configuration Guide and the Catalyst 6500 Series Switch Software Configuration Guide for details.

To understand the Cisco IOS command-line interface and Cisco IOS command modes, refer to Chapter 2, "Command-Line Interfaces," in the Catalyst 6500 Series Switch Cisco IOS Software Configuration Guide.

To understand the Catalyst operating system command-line interface and Catalyst operating system command modes, refer to Chapter 2, "Command-Line Interfaces," in the Catalyst 6500 Series Switch Configuration Guide.

Unless your switch is located in a fully trusted environment, we recommend that you configure the module through a Telnet connection using Secure Shell (SSH) encryption.

You can session into the module from the switch console and configure the CSM-S. The session is a Telnet interface through the Ethernet out-of-band channel (EOBC) of the switch backplane.

You can also make a Telnet connection into the module from a specified host and on a specific interface. Telnet support for this host should be configured or enabled from the module console.

Console output is redirected to all active Telnet sessions. When no Telnet session is available, the output is saved to a buffer. The buffer output can be subsequently examined when you make a Telnet connection into the module.

Related Documentation

For more detailed installation and configuration information for the Content Switching Module with SSL, refer to the following publications:

•Release Notes for the Catalyst 6500 Series Switch Content Switching Module with SSL

•Catalyst 6500 Series Switch Content Switching Module with SSL Installation Note

•Catalyst 6500 Series Switch Content Switching Module with SSL Command Reference

•Regulatory Compliance and Safety Information for the Catalyst 6500 Series Switches

For more detailed installation and configuration information for SSL services, refer to the following publications:

•Release Notes for Catalyst 6500 Series SSL Services Module Software Release 2.x

•Catalyst 6500 Series Switch SSL Services Module Installation and Verification Note

•Catalyst 6500 Series Switch SSL Services Module Command Reference

•Catalyst 6500 Series Switch SSL Services Module System Messages

Translated Safety Warnings

Warning	Invisible laser radiation present. Statement 1016
Waarschuwing	Onzichtbare laserstraling aanwezig.
Varoitus	Näkymättömiä lasersäteitä.
Attention	Rayonnement laser actif mais invisible.
Warnung	Unsichtbare Laserstrahlung.
Avvertenza	Radiazione laser invisibile.
Advarsel	Usynlig laserstråling.
Aviso	Radiação laser invisível presente.
¡Advertencia!	Existe radiación láser invisible.
Varning!	Nu pågående osynlig laserstrålning.

Warning	Blank faceplates and cover panels serve three important functions: they prevent exposure to hazardous voltages and currents inside the chassis; they contain electromagnetic interference (EMI) that might disrupt other equipment; and they direct the flow of cooling air through the chassis. Do not operate the system unless all cards, faceplates, front covers, and rear covers are in place. Statement 1029
Waarschuwing	Lege vlakplaten en afdekpanelen vervullen drie belangrijke functies: ze voorkomen blootstelling aan gevaarlijke voltages en stroom binnenin het frame, ze bevatten elektromagnetische storing (EMI) hetgeen andere apparaten kan verstoren en ze leiden de stroom van koellucht door het frame. Het systeem niet bedienen tenzij alle kaarten, vlakplaten en afdekkingen aan de voor- en achterkant zich op hun plaats bevinden.
Varoitus	Tyhjillä tasolaikoilla ja suojapaneeleilla on kolme tärkeää käyttötarkoitusta: Ne suojaavat asennuspohjan sisäisille vaarallisille jännitteille ja sähkövirralle altistumiselta; ne pitävät sisällään elektromagneettisen häiriön (EMI), joka voi häiritä muita laitteita; ja ne suuntaavat tuuletusilman asennuspohjan läpi. Järjestelmää ei saa käyttää, elleivät kaikki tasolaikat, etukannet ja takakannet ole kunnolla paikoillaan.
Attention	Ne jamais faire fonctionner le système sans que l'intégralité des cartes, des plaques métalliques et des panneaux avant et arrière ne soient fixés à leur emplacement. Ceux-ci remplissent trois fonctions essentielles : ils évitent tout risque de contact avec des tensions et des courants dangereux à l'intérieur du châssis, ils évitent toute diffusion d'interférences électromagnétiques qui pourraient perturber le fonctionnement des autres équipements, et ils canalisent le flux d'air de refroidissement dans le châssis.
Warnung	Blanke Faceplates und Abdeckungen haben drei wichtigen Funktionen: (1) Sie schützen vor gefährlichen Spannungen und Strom innerhalb des Chassis; (2) sie halten elektromagnetische Interferenzen (EMI) zurück, die andere Geräte stören könnten; (3) sie lenken den kühlenden Luftstrom durch das Chassis. Das System darf nur betrieben werden, wenn alle Karten, Faceplates, Voder- und Rückabdeckungen an Ort und Stelle sind.
Avvertenza	Le piattaforme bianche e i panelli di protezione hanno tre funzioni importanti: Evitano l'esposizione a voltaggi e correnti elettriche pericolose nello chassis, trattengono le interferenze elettromagnetiche (EMI) che potrebbero scombussolare altri apparati e dirigono il flusso di aria per il raffreddamento attraverso lo chassis. Non mettete in funzione il sistema se le schede, le piattaforme, i panelli frontali e posteriori non sono in posizione.
Advarsel	Blanke ytterplater og deksler sørger for tre viktige funksjoner: de forhindrer utsettelse for farlig spenning og strøm inni kabinettet; de inneholder elektromagnetisk forstyrrelse (EMI) som kan avbryte annet utstyr, og de dirigerer luftavkjølingsstrømmen gjennom kabinettet. Betjen ikke systemet med mindre alle kort, ytterplater, frontdeksler og bakdeksler sitter på plass.
Aviso	As faces furadas e os painéis de protecção desempenham três importantes funções: previnem contra uma exposição perigosa a voltagens e correntes existentes no interior do chassis; previnem contra interferência electromagnética (EMI) que poderá danificar outro equipamento; e canalizam o fluxo do ar de refrigeração através do chassis. Não deverá operar o sistema sem que todas as placas, faces, protecções anteriores e posteriores estejam nos seus lugares.
¡Advertencia!	Las placas frontales y los paneles de relleno cumplen tres funciones importantes: evitan la exposición a niveles peligrosos de voltaje y corriente dentro del chasis; reducen la interferencia electromagnética (EMI) que podría perturbar la operación de otros equipos y dirigen el flujo de aire de enfriamiento a través del chasis. No haga funcionar el sistema a menos que todas las tarjetas, placas frontales, cubiertas frontales y cubiertas traseras estén en su lugar.
Varning!	Tomma framplattor och skyddspaneler har tre viktiga funktioner: de förhindrar att personer utsätts för farlig spänning och ström som finns inuti chassit; de innehåller elektromagnetisk interferens (EMI) som kan störa annan utrustning; och de styr riktningen på kylluftsflödet genom chassit. Använd inte systemet om inte alla kort, framplattor, fram- och bakskydd är på plats.

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The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool automatically provides recommended solutions. If your issue is not resolved using the recommended resources, your service request will be assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553 2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://cisco.com/univercd/cc/td/doc/pcat/

•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

•Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

•iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

•World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html

This document is to be used in conjunction with the documents listed in the "Related Documentation" section.

Copyright © 2004 Cisco Systems, Inc. All rights reserved.