Smart Call Home Web Application

This chapter discusses the following areas:

•Overview of the Smart Call Home Web Application

•Launch Smart Call Home

•Smart Call Home Overview Page

•Registration Management Processes

•Report Generation

Overview of the Smart Call Home Web Application

This section discusses the following areas:

•Accessing the Smart Call Home Web Application

•Navigational Aids and Sorting Table Information

The Smart Call Home web application provides access to:

•An Overview page - provides a summary of key Smart Call Home functions.

•Registration Management functions - provides links for registering the following items:

–Registered Devices

–Devices Pending Registration

–Transport Gateways

–Registered Users

•Reports - Reports about Call Home enabled devices and the messages they send.

Accessing the Smart Call Home Web Application

To access the Smart Call Home web application go to the following URL:

https://tools.cisco.com/sch/

Navigational Aids and Sorting Table Information

Some pages on Smart Call Home have tables that contain a variety of information; the content depends on what page is being viewed. Sometimes there is so much data being represented in the table that it cannot be viewed on one page, so navigational aids are provided to do the following tasks:

•Change the page that is being currently viewed.

•Change what table entries are being displayed on the current page, by sorting the table columns.

There are several different ways to change what page, and therefore what entries in a table, you are viewing by using the navigational aids on the page. To view data that is on another page, use one of the following options:

•The first part of the navigational aid provides a summary that indicates the following information:

–How many total items were found (i.e. 66).

–Which items are currently being displayed on the current page (i.e. 1 to 15); as you change pages, the information updates accordingly.

•Click the < First/Prev > option to go either to the first or previous page, respectively.

•Click the < Next/Last > option to go either the next or last page, respectively.

•Click one of the page numbers that are displayed in the navigation list, to go directly to that page.

You can also change what table entries are displayed on the current page, by using the table headers to sort the table columns. Sorting columns lets you organize the entries so that they are easier to locate in the table.

Note An underlined column header indicates that the table column is sortable.

All the table columns can be sorted by a specific column, by clicking the column header. All the table data in the table is sorted by that column, including data that may be displayed in the table on other pages. You toggle between ascending and descending order each time you click a particular column header.

Device Support and Display Properties

You will see different relationships between the device hostname and serial number (SN), depending upon the type device that is displayed on the Smart Call Home application.

•1 SN - 1 hostname

•1 SN - n hostnames VDC - Nexus 7000 devices)

•N SNs - 1 hostname VSS - Catalyst 6500 devices)

Smart Call Home will illustrate these different serial number / host name relationships on the following web pages:

•Devices Pending Registration

•Device Reports Results

•Registered Devices search results

•Call Home History Report search results

Virtual Device Context (VDC) - each configured VDC presents itself as a unique Nexus 7000 device to connected users within the framework of one physical switch; the VDC runs as a separate logical entity within the switch.

Because one Nexus 7000 device appears to be multiple devices to the user, there is only one serial number for the device but multiple hostnames to the user.

Virtual Switching System (VSS) - allows for the merging of two physical Catalyst 6500 switches together into a single logically-managed entity.

Because there are multiple physical Catalyst 6500 devices appearing as one logical device, there is only one host name but several different serial numbers to the user.

An example of these three different types of serial name / host name relationships is shown in a portion of the Device Report Results page, in the following graphic:

•1 SN - 1 hostname

•1 SN - n hostnames VDC - Nexus 7000 devices)

•N SNs - 1 hostname VSS - Catalyst 6500 devices)

Note Not all VDC and VSS devices are shown in the same format as is shown in the following graphic of the Device Report Results page. Other pages will show the following type format:

•For VDC, there will be one registration and the displayed hostname will be the one of the default VDC only.

•For VSS, two different SN's will be displayed as two separate registrations with the same hostname.The VSS configuration with Catalyst6500 currently supports only two chassis.

Launch Smart Call Home

Topics covered in this section are:

•Login Prompt

•Accept the Legal agreement

To launch the Smart Call Home function, perform the following steps:

Login Prompt

Step 1 Go to the Smart Call Home application at URL: https://tools.cisco.com/sch/ the login prompt window opens. One of two options will occur:

•If this is your first time logging on to Smart Call Home and have not yet accepted the Legal Agreement, the Legal Agreement window will open.

•If you have previously accepted the Legal Agreement the Smart Call Home web application will open to the overview page.

Step 2 Enter your Cisco.com ID and password in the Registered User area; this Registered User is a user with a Cisco.com ID, this reference to a registered user is independent from the Smart Call Home user registration.

Accept the Legal agreement

Every customer needs to accept the Legal Agreement before they can use the Smart Call Home application.

Once the customer has accepted the Legal Agreement, the User Registrations that have a status of `Pending Legal Agreement' will be changed to `Completed'. All new User Registrations for the customer will automatically get a `Completed' status.

After the customer has accepted the Legal Agreement they will have access to the Smart Call Home web application. The Legal Agreement also includes the Transport Gateway.

In the case where all the customer's user registrations have a status of `Unregistered' (i.e. all the user registrations have been deleted), the customer needs to re-accept the Legal Agreement when logging back into Smart Call Home.

Step 3 Enter your Cisco.com and password. If you have not accepted the Legal agreement, the Legal agreement window appears.

At the bottom click Accept; the Smart Call Home Overview page appears.

Note The system does not let the customer go to any other page in the Web Application until the Legal Agreement has been accepted.

Smart Call Home Overview Page

This page provides links to important information about Smart Call Home and access to the different functions provided by the Smart Call Home service, which are noted below.

The Overview page provides the following access and information:

•Has a tabbed bar that provides access to the following areas of Smart Call Home:

–Overview page - provides access to the current page.

–Registration Management page - provides access to all the registration related functions for devices, users, and Transport Gateways.

–Reports page - gives you access to pages that let you generate reports about devices and all the Call Home messages processed by the Cisco Backend.

•Gives a summary of the Smart Call Home service with a link to obtain additional information.

•Provides download links to the:

–Transport Gateway - Go to http://www.cisco.com/cgi-bin/tablebuild.pl/cisco-transport-gateway

–Smart Call Home User Guide.

•If there are devices that are not registered yet, that information will be displayed in the Devices Available to Register area. Click Devices Pending Registration to view those devices that need registration and to complete any remaining device registrations.

Note In order to see pending devices in the Devices Available to Register area. the following criteria must be met:

•The user must be an administrator, and be associated to the company whose devices are pending registration.

•There must be devices pending registration and those devices must have valid contracts.

If any of the above conditions are not met, then the devices pending registration information will not be displayed.

•Provides an overview of, and links to, the following functions:

–Registration Management - Provides access to the same links that are provided on the Registration Management tab.

–Reports - Provides quick access to the two different types of reports.

Registration Management Processes

On the Smart Call Home web application all registration related activities are consolidated under one tab, the Registration Management tab. This tab provides access to registration for devices, users and Transport Gateways.

This section describes the various registration functions for the following areas:

•Overview of Registration Processes.

•Device Registration.

•User Registration.

•Transport Gateway Registration.

Overview of Registration Processes

In order for customer Cisco devices to communicate in the Smart Call Home environment there are several types of registrations that occur first; there are three basic types of registrations:

•Device Registration - Devices are associated with a Cicso.com user id, or valid contract, and Company. This registration is required for Call Home messages sent by the device to be processed.

•User Registration - Users get registered to a company and gets automatically created when the customer confirms the device registration. The user registration is needed so the customer can get access to the reports in the web application. A customer can register additional users.

•Transport Gateway Registration - Transport Gateways get associated to a company. The Transport Gateway registration is needed only when the customer wants to use a Transport Gateway to send Call Home messages to the backend.

All of the previous registration options are available on the Smart Call Home web application under the Registration Management tab.

This tab provides access to the following registration functions for:

•Registered Devices - Lets you manage device registrations for registered devices.

•Devices Pending Registration - Lets you confirm device registrations in order for the device to become registered in Smart Call Home.

•Transport Gateways - Lets you manage Transport Gateway registrations.

•Registered Users - Lets you manage user registrations and add users.

Device Registration

This section provides an overview of the device registration process and describes how the Smart Call Home web application lets you perform the following tasks:

•Confirm Device Registration for Devices with "Pending Registration" to associate the device to a contract and company.

•View, Edit, or Delete Registered Devices.

Device Registration Overview

When a device sends its first supported message and it is received by the Cisco Backend, Smart Call Home initiates a device registration that needs to be confirmed by the customer. On the Smart Call Home web application the customer confirms the device registration for a device that has a "Pending Registration" status. Once the device's "Pending Registration" is confirmed, all supported incoming Call Home messages from the device can then be processed on the Cisco backend.

A "Pending Registration" status is created when the device sends its first supported Call Home message to the Cisco Backend. The user confirms the device registration using one of the following methods:

•Manually go to the Device Registration page on the Smart Call Home web application.

•Click on the link in the Email, which takes you directly to the confirmation page for the device on the Smart Call Home web application.

When the device is covered by a service contract, the system will register the device using this contract. When the device is not covered by a service contract, the system will allow the user to register the device for a trial period.

When a user registers a device using a valid service contract in Smart Call Home, the device can have a registration status of:

•Pending Registration - Status occurs when a device sends its first Call Home message to the backend.

•Complete - When a customer uses the web application to confirm the device registration for a device that has pending registration.

•Unregistered - Is for devices that have had the registrations deleted.

•Expired - Indicates that the contract, or trial period for the associated device has expired and is no longer valid.

Once a device has the pending registration confirmed, the supported Call Home messages sent by the device will be processed and the results will be made available via the Smart Call Home web application. When a Service Request is created during the Call Home message processing, or the contract associated with the device registration will be used to create the Service Request.

There are two types of processes for device registration:

•Confirm Device Registration process, for those devices that have a "Pending Registration" status; once the registration has been confirmed you can manage the registration.

•Administer Device Registration process, for those devices that have a "Complete" status.

Note For customers migrating from AutoNotify, device registration migration and device preferences will be performed in the following manner:

•MDS 9000 devices that are currently registered in AutoNotify will be manually registered on the Cisco backend.

•Any new MDS 9000 devices that are added will be automatically registered by Smart Call Home.

•Existing device profiles in AutoNotify will not be migrated; instead the default device preferences set in Smart Call Home will be used.

•New MDS 9000 devices that are added will have default device preferences created by Smart Call Home at the time of device registration.

For both the existing and new device preferences, the customer can use the Edit Device Preferences option if they want to change the default preferences or add other persons to be notified about Call Home messages.

For more details about the migration see MDS 9000 Migration from AutoNotify to Smart Call Home.

SN/PID Validation and Device Registration

Smart Call Home validates the input serial numbers and product ids reported in the Call Home message against Cisco databases, if the validation is not successful the registration of the device could fail.

SN/PID validation is performed in the following scenarios:

•Before registering a device when the Call Home message is:

–Scenario-1: directly from a device belonging to Cisco 7200/7300 Product Family

–Scenario-2: directly from a device belonging to MDS 9000 Product Family

Smart Call Home registers devices that belong to certain product families (7200, or MDS) after the validating the SN and PID. Once the SN and PID are validated, Smart Call Home registers the device using the SN that meets Smart Call Home's registration and entitlement requirements.

When the input and recommended values of SN and/or PID are found to be different after validation, then the following occurs:

•Both values of the SN and PID will appear in the Smart Call Home web application.

•Both values will be mentioned in the email notifications.

If Smart Call Home does not obtain validated results, then device cannot be registered. Smart Call Home will send a notification to the user so the support team can help customer resolve the issue.

Confirm Device Registration for Devices with "Pending Registration"

This process involves a customer confirming a device registration via the Smart Call Home web application. The system associates the device registration with a valid contract, and an associated company.

When a customer configures a device for call-home they become the administrator for that device registration by default. During the device configuration the customer enters their contact Email address; this Email address is used to send the following information:

•A notification about the pending device registration.

•A security token for that device registration.

•A link to the Smart Call Home web application; the link takes the customer to the device registration confirmation page.

The customer uses the Smart Call Home web application to confirm the device registration using the specified security token, or can select other devices in the list. Devices in the list are populated there when the device is covered by a valid contract and the user is already registered to the Company that is associated with those devices; these devices do not require a security token.

Note Security tokens expire within 90 days of creation, which means that they must be used for registering the device within 90 days. Once the security token is used, the certificate that gets created will expire in 3 years.

When a customer confirms a device that has a "Pending Registration" the confirmation associates the device with a valid contract, and company. For a user to confirm a device registration, the user must have the following items:

•A contract in their Cisco.com profile that covers the device, or at least one suitable contract for registering the device to Smart Call Home.

•Permissions to query update and create Service Requests, since the user will be the default contact person for Service Requests created for the device.

To confirm a device registration use one of the following methods:

•Click on the link in the Email, which takes you directly to the confirmation page for the device.

•Launch the Smart Call Home web application, and go to the Devices Pending Registration page (see following steps).

Step 1 Launch Smart Call Home; the Smart Call Home Overview page appears.

To complete the registration for a device that has a "Pending Registration" status, perform the following steps:

Step 2 There are two ways to get to the Devices Pending Registration page:

•If you are on the Overview page, click Devices Pending Registration.

Note In order to see pending devices in the Devices Available to Register area. the following criteria must be met:

•The user must be an administrator, and be associated to the company whose devices are pending registration.

•There must be devices pending registration and those devices must have valid contracts.

If any of the above conditions are not met, then the devices pending registration information will not be displayed.

•If you are not on the Overview page, do the following:

–Click the Registration Management tab; the Registration Management page appears

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–From the Registration Management page, click Devices Pending Registration.

In both cases the Devices Pending Registration page appears.

Step 3 You can select one of the following navigational options or change the content on the Devices Pending Registration page:

•Click one of the tabs to go to that respective section of Smart Call Home.

•Click one of the registration functional areas to go to the page for that respective function.

•All the columns can be sorted by specific column, by clicking the column header. All the entries in the table are sorted, not just the entries displayed on the current page.

•The navigation/summary section, at the bottom of the page, indicates the total number of items found, which items are currently being displayed and a navigational path for other entries in the list that are not displayed on the current page.

Step 4 Use one of the following options to perform the associated functions on the Devices Pending Registration page

a. Enter a security token:

Note If the device being registered belongs to a company that the user is not registered to yet then the user must enter the Security Token.

The security token will have been sent in an Email to the person who registered the device.

If 10 invalid security tokens have been entered, the system displays a message indicating that the maximum number of invalid security tokens had been entered. No new security token can be entered until a support engineer resets the security token counter.

–Enter a security token in the Enter Security Token field then click Submit; the system displays an overview of the device registration and asks the customer to confirm that the displayed company information is correct.

–Confirm that the displayed company information is correct; if the info is not correct, the customer should cancel.

b. Select a device from the list:

–If there is a list of devices, check the check box for each device you want to register.

Note The o o o o o o o o in the device list indicates that all the entries in the list are not shown in the graphic.

–Click Complete Device Registration.

Note If the device being registered belongs to the same company that the user is already registered to and the device is covered by a valid contract then the device is placed in the device list.

Check the check box adjacent to the Host Name column header, to select all the devices listed on the current page.

Step 5 After performing one of the previous options, a confirmation message appears that indicates the following information:

•The selected device is being processed for registration.

•The customer is notified via Email when the device registration is completed.

•The customer can continue using other Smart Call Home functions.

•In the message, the customer can click "here" to register another device.

Note In the confirmation message if you click "here" to register another device, you could see the device that you just registered still in the Devices Pending Registration list. It may take a moment for the processing to be completed before a refresh of the Devices Pending Registration web page no longer shows the previously unregistered device.

After Smart Call Home completes the registration process it will move the device from the Devices Pending Registration list to the Registered Devices page.

If the device registration confirmation was not completed successfully, go to Device Registration Troubleshooting for more information.

Once the device registration is confirmed, all supported incoming Call Home messages from the device can be processed by Smart Call Home on the backend.

For information on how to navigate on this page, go to Navigational Aids and Sorting Table Information.

View, Edit, or Delete Registered Devices

A registered device is one that has been previously registered successfully by a customer and has a status of "Complete". A customer can view device registrations associated with a Company that matches the Company the customer has a completed user registration for. After registering a device a user can perform the following tasks:

•View Registered Devices.

•Edit Device Preferences.

•Edit Device Contract.

•Delete a Device Registration.

View Registered Devices

A customer can view device registrations for those devices that have the same companies the customer has a completed user registration for.

To the view the device registrations, perform the following steps:

Step 1 Click either Registered Devices or the Registration Management tab; the Registered Devices page appears.

•If you are on the Overview page, click Devices Pending Registration.

Note In order to see pending devices in the Devices Available to Register area. the following criteria must be met:

•The user must be an administrator, and be associated to the company whose devices are pending registration.

•There must be devices pending registration and those devices must have valid contracts.

If any of the above conditions are not met, then the devices pending registration information will not be displayed.

Step 2 You can select one of the following navigational options and go to another page:

•Click one of the tabs to go to that respective section of Smart Call Home.

•Click one of the registration functional areas to go to the page for that respective function.

Step 3 There are several ways that you can change the view of the registered devices that are listed on the page. Use the following steps to perform the associated functions that let you change the view on the Registered Devices page:

•All the columns can be sorted by specific column, by clicking the column header. All the entries in the table are sorted, not just the entries displayed on the current page.

Note The o o o o o o o o in the device list indicates that all the entries in the list are not shown in the graphic.

•If there are more entries than can fit on one page, then use the navigational aids to see entries on other pages.

•The current view can be filtered to reduce the number of entries displayed in the table (see following section).

Filter the Display of Registered Devices

The registered device data in the table represents one of the following items:

•If no search parameters are specified then the table displays all the devices that have registrations that are associated to a Company, for which the customer is registered.

Note Deleted device registrations that have status "unregistered" are not displayed.

•If search parameters are specified in any of the fields then the table displays those device registrations that match those specified search parameters.

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Step 4 You can select one of the following navigational options or change the content on the Registered Devices page:

•Click one of the tabs to go to that respective section of Smart Call Home.

•Click one of the registration functional areas to go to the page for that respective function.

•All the columns can be sorted by specific column, by clicking the column header. All the entries in the table are sorted, not just the entries displayed on the current page.

Do the following steps to perform the associated functions on the Registered Devices page:

Step 5 You can change the data that is being displayed on the Registered Devices page by specifying different criteria in the Search List parameter fields. You can specify data in any one or more of the search-list data fields:

•For the Host Name, Serial Number, Company and Contract fields you can enter the whole name or use a portion of the name with a wildcard, an * (asterisk), as part of the name.

Note The search parameters are not case sensitive; the following example uses ast* for Host Names starting with "AST".

You can select an item from the drop-down list in the Registration Status field and/or the Entitlement Status field; only one item can be chosen from each drop-down list.

Step 6 When you are done entering the search list criteria, click Search; Smart Call Home displays a table that contains those devices that match the specified search parameters (i.e. those devices that have Host Names that start with AST).

Edit Device Preferences and Contracts

The info icon lets you edit a single device preference and device contract for a registered device by performing the following steps:

Step 1 You can select one of the following navigational options or change the content on the Registered Devices page:

•Click one of the tabs to go to that respective section of Smart Call Home.

•Click one of the registration functional areas to go to the page for that respective function.

•All the columns can be sorted by specific column, by clicking the column header. All the entries in the table are sorted, not just the entries displayed on the current page.

•If there are more entries than can fit on one page, then use the navigational aids to see entries on other pages.

Do the following steps to perform the associated functions on the Registered Devices page:

Step 2 You can use the Search List fields change what devices are displayed in the list.

Step 3 To edit a single device preference, or edit a device contract and change the contract associated with the device registration (this contract will be used by the application to create Service Requests) move your mouse over the corresponding info icon; a popup window appears (see following figure).

Note There are two edit options on the popup window:

–Edit Device Preferences.

–Edit Device Contract.

To edit device preferences for multiple devices, perform the following steps:.

Step 1 Select the check boxes for those devices you want to edit their device preferences.

Step 2 Click Edit Device Preferences;

Edit Device Preferences

Edit Device Preferences allows you to set the preferences for Service Request creation and Email notifications for Call Home messages that have been received and processed by Smart Call Home. To edit device preferences perform the following tasks:

Selecting either the Edit Device Preferences; from the pop-up window or by selecting the Edit Device Preferences button the Smart Call Home Profile page appears

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Step 3 You can select one of the following navigational options and go to another page:

•Click one of the tabs to go to that respective section of Smart Call Home.

•Click one of the registration functional areas to go to the page for that respective function.

Do the following steps to perform the associated functions on the Smart call Home Profile page; the edit device preferences window lets you perform the following tasks:

Step 4 Specify which device(s) you want this preference assigned to, by performing one of the following tasks:

a. Select the header check box to select all the devices listed in the table.

b. Specify a specific device or devices by selecting one or more of the individual check boxes.

Note If the pop-up option was used for selecting the Edit Device Preference function then only one device will be displayed in the device table.

Automatic SR Creation

Step 5 Specify whether to maintain or change the automatic Service Request (SR) creation settings for the selected device(s) by selecting one of the following options:

•To maintain the current Automatic SR creation settings for the selected device(s) click the No change to current preferences for selected devices radio button.

•For all the selected devices that are displayed in the table, select one of the following options:

–Click No if no automatic SR creation is wanted.

–Click Yes if automatic SR creation is wanted for the selected devices.

Note When clicking Yes then also choose the designated SR contact person from the drop-down list; only one entry can be chosen.

Activating the Automatic Service Request Creation automatically generates service requests when events of interest occur that are flagged for SR action in the profile.

By default, automatic Service Request creation is activated when a device registration has been confirmed. The person confirming a device registration will be, by default, the Service Request Contact Person for the device.

Receive Email Notifications

Step 6 Specify whether to maintain or change the Email notification settings for the selected device(s) by selecting one of the following options:

•To maintain the current Email notification preferences for the selected device(s) click the No change to current preferences for selected devices radio button.

•For all the selected devices that are displayed in the table, click one of the following options:

–Click No to turn off Email notifications to the selected devices.

Note Turning off Email notifications applies to only Call Home messages that do not trigger Service Requests that need to be created or updated; SR notifications will still be received even though Email notifications have been turned off.

–Click Yes to enable Email notification for the selected devices.

Note When clicking Yes then also choose the user(s) that will receive the Email notifications by using one of the following options in the next step.

Step 7 To change what person(s) receive an Email notification, use one of the following options:

•To add a person to the Email notification list select the person(s) from the available list then click Add; the person(s) are moved from the available list to the "Users receiving notification" list

Note The Email addresses in both list boxes represent the Email addresses of people who are registered to the entitled company. The Email address(es) need to be selected in order for Smart Call Home to send an Email notification to the specified person(s).

Multiple persons can be selected by pressing the Ctrl key and choosing additional entries in the list box with the mouse. To select contiguous entries, select the first Email address in the list box then press the Shift key and select the last contiguous Email address, all items from the first to the last selected entry are selected.

•To stop a person from receiving further Email notifications select the person(s) in the "Users receiving notification" list then click Remove; the person(s) are moved from the "Users receiving notification" list to the available list.

•To add users that are not listed in the available list you can enter their names in the "Also send to these Email addresses:" field.

Note To add more than one Email address in the "Also send to these Email addresses:" field., separate the Email addresses with a comma and a space (i.e. skeeler@cisco.com, ckells@cisco.com).

Step 8 Click Submit to have all the selections sent to Smart Call Home for processing; clicking Cancel returns you to the previous page with no action performed.

If you are having trouble editing device preferences then see Troubleshooting for Edit Device Preferences for more information.

Note When a SR has been opened via Smart Call Home, the Smart Call Home application will update the SR a maximum of 30 times, based on new Call Home messages that have been received for the device. The customers specified in the Email address list box and additional Email address field will receive Email notifications related to these updates. After the SR has been updated 30 times, Smart Call Home will send an Email notification to the designated customers indicating that the maximum threshold for the SR has been reached.

Edit Device Contract

Edit Device Contract allows you to associate a different service contract to the device registration. When a device is covered by a service contract the application will not allow you to change the contract used to register the device.

To edit a device contract perform the following tasks:

Step 1 On the Registered Devices page (see Edit Device Preferences and Contracts) move your mouse over the corresponding info icon; a popup window appears (see following figure).

Step 2 On the Info popup window click Edit Device Contract; Smart Call Home displays a message indicating that it may take a few minutes to retrieve the contract information.

After the retrieval of the contract is completed, the Edit Device Preferences page appears.

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Step 3 You can select one of the following navigational options and go to another page:

•Click one of the tabs to go to that respective section of Smart Call Home.

•Click one of the registration functional areas to go to the page for that respective function.

Do the following steps to perform the associated functions on the Edit Device Contract page:

Step 4 If a contract is available, click the radio button for the new contract you want associated with the selected registered device.

Note If no contracts are available you will see a message stating "No additional contract found for this Device"; see Device Registration Overview for more information about contracts and registering devices.

Step 5 After selecting the new contract click Submit, the Registered Devices page appears with a successful edit message; clicking Cancel returns you to the previous page with no action performed.

If you are having trouble editing device contracts then see New User Registration Troubleshooting for more information.

Delete a Device Registration

A customer can delete device completed registrations for those devices they have a completed user registration; the customer needs to be registered as an Admin for the company.

To delete a device registration that is associated to a device, perform the following steps:

Step 1 You can select one of the following navigational options or change the content on the Registered Devices page:

•Click one of the tabs to go to that respective section of Smart Call Home.

•Click one of the registration functional areas to go to the page for that respective function.

•Use the Search List fields to change what devices are displayed in the table.

•All the columns can be sorted by specific column, by clicking the column header. All the entries in the table are sorted, not just the entries displayed on the current page.

•If there are more entries than can fit on one page, then use the navigational aids to see entries on other pages.

Note The o o o o o o o o in the device list indicates that all the entries in the list are not shown in the graphic.

•If you are on the Overview page, click Devices Pending Registration.

Do the following steps to perform the associated functions on the Registered Devices page:

Step 2 Check one or more individual check boxes to the left of each device Serial Number, or select all the devices by checking the check box to the left of the Serial Number column header.

Step 3 After checking the check box(es), click Delete Devices; Smart Call Home displays a message prompt ensuring you really want to delete the registration for the selected device(s), if you click OK then a message confirming a successful deletion of the registration for the selected device(s) is displayed.

Note When the device registration is deleted the Call Home messages sent by the device will not be processed anymore. The system sets the device registration status of the selected registration(s) to `Unregistered'.

User Registration

User registration is required for the following tasks:

•Viewing reports.

•Maintaining registered devices.

•Being specified as a contact for service requests.

This section provides an overview of the User registration process and describes how the Smart Call Home web application lets you perform the following tasks:

•View Users.

•Add Users.

•Delete a User Registration.

User Registration Overview

A user gets registered to Smart Call Home and gets associated to a company. A user registration is required for the following tasks:

•Viewing reports.

•Maintaining registered devices.

•Being specified as a contact for the service requests.

Note User registration occurs automatically during device registration confirmation, for the user registering the device; the user becomes the administrator for the device registration, by default.

For customers migrating from AutoNotify, users that are currently registered in AutoNotify will not be migrated over to Smart Call Home. For more details about the migration see MDS 9000 Migration from AutoNotify to Smart Call Home.

This section discusses the following topics:

•Registration Processes for Users.

•User Registration Requirements.

•User and Administrator Functions.

•User Registration Task Pre-Reqs.

Registration Processes for Users

A user gets registered to a company. There are two ways that a customer can get registered to a company:

•A user registers them self, by confirming a pending device registration.

•A user registers others:

–A customer, registered as an Administrator, can register additional customers using the web application.

–The to-be registered customer must have a contract in their Cisco.com profile for that Company in case the person needs Administrator privileges. A registration as `User' does not require a contract in the Cisco.com profile.

Note When adding Smart Call Home users, customers should consider which individual(s) they want to be informed if a problem occurs; these individuals can be either within their company or within their external support organization (reseller or support personnel).

User Registration Requirements

A customer needs to be registered for a company in order to have access to the device info for that company. There are 2 registration levels; administrator, which gives the user administrator privileges for registrations and user.

User and Administrator Functions

A customer needs to be registered to a company to have access to the device info for that company; there are two registration levels: administrator (which gives the user admin privileges for registrations) and user.

A person registered as "Administrator" for a Company will be able to perform the following tasks:

•Delete any device or user registrations for the Company.

•Edit device contracts/registrations for the Company.

•Edit device preferences for the Company.

•Be a Service Request contact person for any device registrations for the Company; the Service Request contact person must have a contract in their Cisco.com profile that can be used to register the device.

Note A "User" cannot perform any of these previous functions.

User Registration Task Pre-Reqs

The following requirements must be performed before user registration can occur in Smart Call Home. The Cisco.com ID and contract requirements are:

•The new user must have a valid Cisco.com ID.

•To get registered as an "Administrator", the customer needs to have a contract for that company in their Cisco.com profile.

•To get registered as "User", customer is not required to have a contract for this company in their profile.

View Users

To perform any of the user registration processes you must first launch the Smart Call Home web application.

Step 1 Launch the Smart Call Home web application; the Smart Call Home Overview page appears.

A customer can view those user registrations that are associated to the same Company as the customer. To view all the registered users, perform the following steps:

Step 2 There are two ways to get to the Registered Users page, so that you can view the list of registered users:

•If you are on the Overview page click Registered Users.

Note In order to see pending devices in the Devices Available to Register area. the following criteria must be met:

•The user must be an administrator, and be associated to the company whose devices are pending registration.

•There must be devices pending registration, and those devices must have valid contracts.

If any of the above conditions are not met, then the devices pending registration information will not be displayed.

•If not on the Overview page, click the Registration Management tab then click Registered Users.

In both cases the List of Registered Users page appears where you can add and delete users.

Step 3 You can select one of the following navigational options and go to another page:

•Click one of the tabs to go to that respective section of Smart Call Home.

•Click one of the registration functional areas to go to the page for that respective function.

Do the following steps to perform the associated functions on the List of Registered Users page:

Step 4 There are several ways that you can change the view of the registered users that are listed on the page:

•You can enter data into any or all of the search parameter fields; in the Cisco.com ID and Company fields you can enter the whole name or use a portion of the name with a wildcard, an * (asterisk), as part of the name.

•All the columns can be sorted by a specific column by clicking the column header. You toggle between ascending and descending order each time you click the column header. All the entries in the table are sorted, not just the entries displayed on the current page.

•If there are more entries than can fit on one page, then use the navigational aids to see entries on other pages.

Note The o o o o o o o o in the user list indicates that all the entries in the list are not shown in the graphic.

Add Users

There are two scenarios in which a user registration can be submitted to Smart Call Home:

•The Smart Call Home system can create a Customer Registration for a customer who confirmed a device registration that is linked to a Company they are not yet registered to.

•A customer can register additional persons to one or more Companies, which the logged-in customer is registered to.

Note If the user needs to be registered as an administrator or is going to confirm a device registration then the to-be registered person must have at least one valid contract that allows registration in Smart Call Home. The Company in this contract must be a company that the logged-in customer is registered with.

The first scenario is covered in more detail in the Device Registration section. This following section will discuss the second scenario. To add a user, perform the following steps:

Step 5 Go to the List of Registered Users page; there are two different ways to get to the Registered Users page:

•From the Overview page click Registered Users, OR

Note In order to see pending devices in the Devices Available to Register area. the following criteria must be met:

•The user must be an administrator, and be associated to the company whose devices are pending registration.

•There must be devices pending registration and those devices must have valid contracts.

If any of the above conditions are not met, then the devices pending registration information will not be displayed.

•If not on the Overview page, perform the following tasks:

–Click the Registration Management tab (if not already there); the Registration Management page appears.

–On the Registration Management page, click Registered Users.

Both of the previous options display the List of Registered Users page.

Step 1 You can select one of the following navigational options or change the content on the List of Registered Users page:

•Click one of the tabs to go to that respective section of Smart Call Home.

•Click one of the registration functional areas to go to the page for that respective function.

•You can enter data into any or all of the search parameter fields; in the Cisco.com ID and Company fields you can enter the whole name or use a portion of the name with a wildcard, an * (asterisk), as part of the name.

•All the columns can be sorted by specific column, by clicking the column header. All the entries in the table are sorted, not just the entries displayed on the current page.

•If there are more entries than can fit on one page, then use the navigational aids to see entries on other pages.

Note The o o o o o o o o in the user list indicates that all the entries in the list are not shown in the graphic.

Do the following steps to perform the associated functions on the List of Registered Users page:

Step 2 At the bottom of the List of Registered Users page, click Add User; The Add User: Step 1 of 2 page appears.

Step 3 Enter the Cisco.com ID (i.e. ckells) of the user you want to add, into the Cisco.com ID: field.

Step 4 Click Continue; the Add User: Step 2 of 2 page appears.

Step 5 Check the check box that is adjacent to the Company.

Note Checking the check box of the Company populates the drop-down list for the User Type field.

Step 6 If more than one user type is available in the drop-down list, choose the user type you want assigned to the new user.

Note Default is User; the Administrator option is available only when the to-be registered person has contracts in their profile for the Company.

Step 7 Click Continue; the List of Registered Users page appears, with a message indicating if the user registration was successful or not.

Note Smart Call Home updated the following info on the previous List of Registered Users page.

•The top of the page has a user added confirmation message displayed.

•The user (i.e. ckells) has been added to the list of registered users.

Note The o o o o o o o o in the user list indicates that all the entries in the list are not shown in the graphic.

The navigational list has been updated by two items (from 30 items to 31), to reflect the new user entry.

The table entry contains the following user information:

•Which company the user is registered.

•Name of the service that performed the registration.

•The associated function the user has with the company (user or administrator).

•The status of the user registration (Completed or Pending Legal Agreement).

•Date and time the registration occurred.

If you are not able to add a user, see User Registration Troubleshooting for more information.

Delete a User Registration

A customer administrator can delete only those user registrations that have the same Company as the one that the customer has a completed user registration for. When you delete a user's registration to a particular Company; the deletion does not affect the registrations for the same service with other companies.

To delete a user registration to a Company combination, complete the following steps:

Step 1 You can select one of the following navigational options or change the content on the List of Registered Users:

•Click one of the tabs to go to that respective section of Smart Call Home.

•Click one of the registration functional areas to go to the page for that respective function.

•You can enter data into any or all of the search parameter fields; in the Cisco.com ID and Company fields you can enter the whole name or use a portion of the name with a wildcard, an * (asterisk), as part of the name.

•All the columns can be sorted by specific column, by clicking the column header. All the entries in the table are sorted, not just the entries displayed on the current page.

•If there are more entries than can fit on one page, then use the navigational aids to see entries on other pages.

Note The o o o o o o o o in the user list indicates that all the entries in the list are not shown in the graphic.

Do the following steps to perform the associated functions on the List of Registered Users page:

Step 2 In the previous table of users, check the check box adjacent to each user you want to delete (i.e. ckells).

Step 3 At the bottom of the List of Registered Users page, click Delete User; a prompt appears, telling you the result of the delete action and asking if you are sure you want continue with the delete.

Step 4 Click OK to delete the previously selected user(s); the List of Registered Users page appears with the following successful delete information.

Note The following information has been updated on the page:

•The top of the page has a user deleted confirmation message displayed.

•The user (i.e. ckells) has been removed from the list of registered users, for this company.

Transport Gateway Registration

A customer uses the Smart Call Home web application to maintain existing Transport Gateway registrations for which they are an administrator. A customer has administrator privileges for a Transport Gateway registration when the customer:

•Is registered as the administrator for a company that is associated with the Transport Gateway.

•Installed / registered the Transport Gateway.

By default, the person registering the Transport Gateway (the person who installed the Transport Gateway) will be assigned the role of administrator for that Transport Gateway registration. Each Transport Gateway registration requires at least one administrator.

When the customer views the Transport Gateways on the Smart Call Home web application, they view Transport Gateway Registrations for which they are administrators.

This section provides the following information and also describes how the Smart Call Home web application lets you perform the following tasks:

• Transport Gateway Registration Overview.

•View Transport Gateway Registrations (when logged in as an administrator).

•Search for Transport Gateway Registrations.

•Use the Mouse over function to view additional registration data.

•Delete Transport Gateway Registrations.

Transport Gateway Registration Overview

A Transport Gateway gets registered to Smart Call Home; the registration associates the Transport Gateway to a company. The association occurs when the Call Home messages start getting sent to the backend via the registered Transport Gateway.

A customer (not registered or registered for Smart Call Home) can register a Transport Gateway. The Transport Gateway registration process occurs at the end of the Transport Gateway installation. To register the Transport Gateway the customer enters the following information:

•Their Cisco.com id and password.

•Transport gateway name.

•Optionally, a transport gateway description.

Entering this information generates a password and ID for the Transport Gateway, which is stored in the Transport Gateway and will be used to authenticate the transport gateway when sending messages to the backend.

Smart Call Home users get administrator privileges for a Transport Gateway registration based on their user registrations to a company for which they are assigned the Administrator role. Only customers that are registered as an administrator for a company will have access to the Transport Gateway registrations, for that company. Customers registered as User will not have access to the Transport Gateway overview.

Administrator Registration to a Transport Gateway

In order for a customer to view the Transport Gateway registrations on the Smart Call Home web application they need to have the following items:

•A valid Cisco.com ID.

•Be an administrator of the Transport Gateway.

There are two ways that a customer can become an administrator of a Transport Gateway:

•They are registered as an administrator for the Company that the Transport Gateway is associated.

•They are the user who installed and registered the Transport Gateway; by default they become the administrator.

A customer Administrator can use the Smart Call Home web application to view or delete Transport Gateway registrations.

Viewing Transport Gateway Registrations

Anyone can register a Transport Gateway, as long as the person has a valid Cisco.com ID and password; however, to view the Transport Gateway registrations you must be an administrator. To perform any Transport Gateway registration processes, you must first launch the Smart Call Home web application.

Step 1 Launch the Smart Call Home web application; the Smart Call Home Overview page appears.

To Manage your Transport Gateway Registrations, perform the following steps:

Step 2 There are two ways to get to the Transport Gateways page:

•If you are on the Overview page click Transport Gateways.

Note In order to see pending devices in the Devices Available to Register area. the following criteria must be met:

•The user must be an administrator, and be associated to the company whose devices are pending registration.

•There must be devices pending registration and those devices must have valid contracts.

If any of the above conditions are not met, then the devices pending registration information will not be displayed.

•If you are not on the Overview page click Transport Gateways.

In both cases the Transport Gateways page appears.

Search for Transport Gateway Registrations

The default view is to display all the Transport Gateway registrations of which you are an administrator. To find then see a more selective view of the Transport Gateway Registrations use the Search List function and perform the following steps:

Step 3 In the Search List fields specify information in one or more of the following fields:

•In the Transport Gateway Id field enter a portion of the id you want to see a view of (i.e.SC73).

Note The text you enter in either of the previous search fields are not text sensitive; and wildcards (an asterisk *) can be used with entered text.

•If there is more than one company displayed, press the Company field drop-down arrow and choose the company you want to use.

Step 4 Click Search; the Transport Gateway Registrations page is refreshed and shows those Transport Gateway Registrations that match the search criteria you specified; the page shows only those ids that start with SC73.

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Using the Mouse-Over Function

To view additional data about a Transport Gateway registration use the Mouse over function on the icon.

Step 5 Move and hold your mouse over the info icon of the Transport Gateway you want more information about; a popup window appears with the following information:

•A description of the Transport Gateway.

•A list of userids that are administrators of the selected Transport Gateway.

Deleting a Transport Gateway Registration

A customer can delete a Transport Gateway registration for which they are an administrator. To delete a Transport Gateway Registration perform the following steps:

Step 1 Check the check box that is adjacent to the Transport Gateway Registration you want to delete.

Step 2 Click Delete Registration; a pop-up message indicates that the selected Transport Gateway registration will be deleted.

Step 3 The selected Transport Gateway(s) are removed from the list.

Step 4 The system displays a UI message indicating that the selected Transport Gateway registration has been deleted successfully and if there were other administrators assigned to the registration, they have also been notified.

Step 5 Click OK to continue processing the Transport Gateway registration deletion; the Transport Gateway will be removed from the Transport Gateway registration list.

Report Generation

Reports are only available for registered devices and when a customer is registered to one or more companies, they can view the reports for the devices registered to those same companies.

This section explains how to perform the following tasks:

•Access the different types of Reports:

–Device Reports - contains detailed inventory information on the customer's registered device(s), provides information about the device's registration contact and the device's latest Inventory and Configuration details.

–Call Home History Report - provides access to the different Call Home messages, and the processed results on those messages, sent within the last three months.

–Network Summary Report - identifies and summarizes all the different types of devices that make up the customers network.

–Registration Summary Report - displays contract information for the customer's devices that are registered in Smart Call Home; only the companies you have access to will be displayed.

•Specify Report Criteria to generate reports for specific devices.

•Obtain information about View Device Details, contacts, and different types of messages.

Device Reports

The Device Report lets you search for, and get access to, all the inventory and configuration data for a device. The data for this report is retrieved from the Inventory and Configuration Call Home messages.

Note The customer must be registered to at least one Company, and a customer can view the Call Home History report for only their registered devices.

If a device is not registered anymore, because of one of the following reasons, then the report is not accessible for this device:

•The device registration was deleted (status 'Unregistered').

•The device has a pending device registration.

When the device is successfully registered then the report will be accessible again.

This section describes how to perform different Device Report processes on the Smart Call Home web application and explains how to perform the following tasks:

•Generate Device Reports and obtain information about the device's latest Inventory and Configuration details and the device's registration contact.

•Specify Report Criteria and filter the list of devices you want a report on.

•View Device Report Results.

•View Device Details.

To perform any of the report processes you must first launch the Smart Call Home web application.

Step 1 Launch the Smart Call Home web application; the Smart Call Home Overview page appears.

There are two ways to get to the Device Report page:

•If you are on the Overview page click Device Report.

•If you are not on the Overview page, click the Reports tab; the Device Report page appears where you can specify your report criteria.

Note In order to see pending devices in the Devices Available to Register area. the following criteria must be met:

•The user must be an administrator, and be associated to the company whose devices are pending registration.

•There must be devices pending registration and those devices must have valid contracts.

If any of the above conditions are not met, then the devices pending registration information will not be displayed.

Generate Device Reports

Call Home messages are sent periodically, these messages include inventory and configuration information:

•Inventory messages from a device are used by the Smart Call Home web application to display device detail information and for generating device reports.

•Configuration messages are used by the Smart Call Home web application to generate configuration data on Device Reports.

Specify Report Criteria

This page lets you specify search criteria to generate a Device Report.

Step 1 You can perform one of the following navigational options on this page:

•Click one of the tabs to go to that respective section of Smart Call Home.

•Click Call Home History Report to go the Call Home History Report - Specify Report Criteria page.

•Click Registration Summary Report to go to that page.

•Click Network Summary Report to go to that page.

Perform the following steps to use the filter functions on the Specify Report Criteria page:

Step 2 Choose a company from the Company drop-down list for which the customer has a completed user registration, or choose All to see device reports for all the Companies the customer has registrations.

Note The All option is available only when the user is registered to more than one company.

Step 3 Optionally enter one or more of the following search criteria:

•Host Name - full or partial host name (case insensitive).

Note Search on host name for a Cisco Unified Computing System (UCS) device, supports a search for both the UCS system name as well as the hostname of the Cisco UCS 6100 Series Fabric Interconnect

•Serial Number - full or partial serial number (serial number of a chassis or of a component in the chassis) (case insensitive).

•Product ID - full or partial product id can be used (case insensitive); allows a search on a chassis or components in the chassis.

Note Use wildcards (an asterisk `*') to refine your search on any of the three above criteria (i.e. fox*). The results on the next Smart Call Home page display only those devices that have the specified criteria; devices or components that have serial numbers that start with "fox".

•Select a contract number from the Contract Number: drop-down list to get only devices that have the associated contract number, or select the default All.

•Check the Product Advisory Information check box to get only devices that have product advisories associated to them.

Step 4 Click Run Report, the Device Report Results page appears.

Note When the web application indicates that no data could be found, see Device Report Troubleshooting for more information.

View Device Report Results

This page displays those entries that match the search criteria specified on the Specify Report Criteria page.

Step 1 You can perform one of the following navigational options, export the report, or change the content on the Device Report Results page:

•Click one of the tabs to go to that respective section of Smart Call Home.

•Click Call Home History Report to go the Call Home History Report - Specify Report Criteria page.

•Click Registration Summary Report to go to that page.

•Click Network Summary Report to go to that page.

•The Report Criteria area indicates what selection criteria were used to obtain the displayed results (i.e. All companies, Contract Numbers 1273104, and Serial Number - fox*).

•Those devices that have an associated advisory notice will have an advisory icon under their serial number.

•All the columns can be sorted by specific column, by clicking the column header. All the entries in the table are sorted, not just the entries displayed on the current page.

Note The o o o o o o o o in the Device Report Results list indicates that all the entries in the list are not shown in the graphic.

•If there are more entries than can fit on one page, then use the navigational aids to see entries on other pages.

Perform the following steps to use the associated functions on the Device Report Results page:

Step 2 See the device details on a specific device by clicking a device in the Serial Number column; this displays the Device Details page for the selected device.

Step 3 Export the Call Home Report to either an Excel or a PDF format, by clicking the corresponding option at the bottom of the report page.

Step 4 You can specify different report criteria at the bottom of the page, this area contains the current criteria (serial number = fox*).

Step 5 Click Run Report, the Device Report Results page appears that match the new specified parameters, if entered in the previous step.

Device Report Results from Serial Number Criteria

In the device report when you specify a serial number in the search criteria the application looks for a match in the serial number in two different areas:

•In the device serial number.

•In the serial number of a component plugged in the device.

•The Report Criteria area indicates what selection criteria were used to obtain the displayed results (i.e. All companies and Serial Number - fox*).

Note The search parameter "fox*" did not need to match the case (upper or lower case) to be successful in the search; however, an * ('asterisk' wildcard) needed to be used, since the whole parameter name was not spelled out.

Important, notice that even though the third device report results entry (serial number TBM12131002) does not have the parameter `fox' in the device serial name, it still appears in the list.

In the search results on serial numbers, the device report results list all those devices that meet the following criteria:

•The device serial number contains the specified search parameters.

•At least one component plugged in the device TBM12131002 has a serial number that contains the specified search parameter. In this case, when you click the third entry , in the Device Report Results list, the Device Details page appears. On this page there are several fan units that contain `fox' in their component serial numbers (see next graphic).

In the above graphic you can see the device serial number (TBM12131002). In the Fan Unit details you can see four fan units that have component serial numbers that start with `FOX'.

Device Report Results for Different Types of Devices

You will see different relationships between the device hostname and serial number, depending upon the type device that is displayed on the Smart Call Home application.

An example of these three different types of serial name / host name relationships is shown in a portion of the Device Report Results page, in the following graphic:

•1 SN - 1 hostname

•1 SN - n hostnames VDC - Nexus 7000 devices)

•N SNs - 1 hostname VSS - Catalyst 6500 devices)

When support was added for ASA devices, three new columns were added to Device Report Results:

•Top Assembly Number

•Time Based License

•Failover Status

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Device Details Category List Table

The categories that you see in the Device Details list will vary depending upon the type product that has been selected. The table below identifies which categories are associated to each product type.

View Device Details

To view the details of a device in Smart Call Home, perform the following steps:

Step 1 On the Device Report Results page, click a device in the serial number column; the Device Details page for that selected device type appears.

This page has the Device Details summary info, which contains the following information:

•Device serial number.

•Device host name.

•Device product id.

•Hardware and software version data.

•Part number/Revision info.

•Date of when the last inventory was performed.

•Date of when the configuration was last updated.

•Information about the Top Assembly Number.

•Time Based License indicates number of days left before license expiration.

•Failover Status can have the following states:

–Primary/Active

–Primary/Standby

–Secondary/Active

–Secondary /Standby

Step 2 You can perform one of the following navigational options on the Device Details page:

•Click one of the tabs to go to that respective section of Smart Call Home.

•Click Call Home History Report to go the Call Home History Report - Specify Report Criteria page.

•Click Registration Summary Report to go to that page.

•Click Network Summary Report to go to that page.

•Click Back to Report Results, which returns you to the Device Report Results page, where you can click a different device to see their details.

Do the following steps to perform the associated functions on the Device Details page:

Step 3 Click Show Detail under one of the device detail options to obtain more information about the detail areas noted below:

•Contact Details

•Hardware Module Details

•Power-Supply Details

•System Details

•Configuration Details

•Advisories

To see a sample of the details contained in each different section, select the corresponding section you want to view:

•Contact Details

•Hardware Module Details

•Hardware Submodule Details

•Power-Supply Details

•Fan Unit Details

•Fabric Extender Details

•Fabric Module Details

•System Details

•License Details

•VDC Membership Details

•Configuration Details

•Advisories

•View Blade Chassis Details for Cisco Unified Computing System Devices

Contact Details

The Contact Details table contains information about the contact that performed the device registration. To view contract details perform the following steps:

Step 4 Click the Show/Hide Detail toggle under the Contact section name; this toggles the option to Hide Detail and shows the associated detail information.

The Contact Detail table contains the following information about the registered device and the Service Representative, who registered the device:

•Contract Number — Contract Number used to register the device.

•Contact Name — SR Contact person first and last name.

•Contact Email — Contact Email address of the SR Contact person.

•Contact Phone Number — Contact Phone number of the SR Contact person.

Do the following steps to perform the associated functions on the Contact page:

Step 5 Export the Call Home Report to either an Excel or a PDF format, by clicking the corresponding option at the bottom of the report page.

Step 6 Click Hide Detail to close the details section and toggle the option back to Show Detail.

Hardware Module Details

The Hardware Module Details table contains information about the hardware modules of the selected device, if present. To view hardware module details perform the following steps:

Step 7 Click the Show/Hide Detail toggle under the Hardware Module section name; this toggles the option to Hide Detail and shows the associated detail information.

The Hardware Module Details table contains the following information about the modules plugged in this device:

•Module - Slot Number of module.

•Ports - Number of ports the module has.

•Card Type - Description of the type card.

•Product ID - Product ID of the device.

•HW - Hardware Version.

•Serial Number - Serial Number of the module.

•Part Number - Part Number of the module.

•Part Number Revision - Revision Part Number of the module.

•Top Assembly Part Number - Number is for the processor only.

•Status - Current operating status of the module.

Note The table columns can be sorted when you click a column header; the selected column toggles between ascending and descending order.

Do the following steps to perform the associated functions on the Hardware Module page:

Step 8 Export the Call Home Report to either an Excel or a PDF format, by clicking the corresponding option at the bottom of the report page.

Step 9 Click Hide Detail to close the details section and toggle the option back to Show Detail.

Hardware Submodule Details

The Hardware Submodule table contains information about the hardware submodules, if present, on the selected device. To view hardware submodule details perform the following steps:

Step 1 Click the Show/Hide Detail toggle under the Hardware Submodule section name; this toggles the option to Hide Detail and shows the associated detail information.

Hardware Details (Sub-module) Details table contains the following information about the sub-modules plugged in this device:

•Module - Slot Number of the module containing the sub-module.

•Sub-Module - Name of the sub-module feature.

•Product ID - Product id of the sub-module.

•Part Number - Part number of the sub-module.

•Part Number Revision - Part Number Revision for the sub-module.

•Serial Number - Serial number of the device that contains the sub-module.

•HW - Hardware version of the sub-module.

•Status - Operational status of the sub-module.

Note The table columns can be sorted when you click a column header; the selected column toggles between ascending and descending order.

Do the following steps to perform the associated functions on the Hardware Submodule page:

Step 2 Export the Call Home Report to either an Excel or a PDF format, by clicking the corresponding option at the bottom of the report page.

Step 3 Click Hide Detail to close the details section and toggle the option back to Show Detail.

Power-Supply Details

The Power-Supply Details table contains information about the power supplies on the selected device. To view power-supply details perform the following steps:

Step 1 Click the Show/Hide Detail toggle under the Power-Supply section name; this toggles the option to Hide Detail and shows the associated detail information.

The Power-Supply Details table contains the following information about the power supplies plugged in this device:

•Power Supply Number - Slot the Power-Supply is plugged into and the power supply description.

•Product ID - Product ID of the Power-Supply.

•Serial Number - Serial Number of the Power-Supply.

Note The table columns can be sorted when you click a column header; the selected column toggles between ascending and descending order.

Do the following steps to perform the associated functions on the Power-Supply page:

Step 2 Export the Call Home Report to either an Excel or a PDF format, by clicking the corresponding option at the bottom of the report page.

Step 3 Click Hide Detail, under the Power-Supply section name, to close the details section

Fan Unit Details

The Fan Unit table contains information about the fan units on the selected device. To view fan unit details perform the following steps:

Step 1 Click the Show/Hide Detail toggle under the Fan Unit section name; this toggles the option to Hide Detail and shows the associated detail information.

The Fan Unit Details table contains the following information about the fan Unit(s) plugged in this device:

•Name - The number the fan is referred to in the device(i.e. fan number 1).

•Description - A brief description of the type fan installed in the device.

•Product ID - Product ID of the Power-Supply.

•Serial Number - Serial Number of the Power-Supply.

•Part Number - Part Number of the Power-Supply.

•Part Number Revision - Revision Part Number of the Power-Supply.

•HW Revision - Hardware Revision of the Power-Supply.

•Status - Current operating status of the fan.

Note The table columns can be sorted when you click a column header; the selected column toggles between ascending and descending order.

Do the following steps to perform the associated functions on the Fan Unit page:

Step 2 Export the Call Home Report to either an Excel or a PDF format, by clicking the corresponding option at the bottom of the report page.

Step 3 Click Hide Detail, under the Power-Supply section name, to close the details section

Fabric Extender Details

The Fabric Extender table contains information about the extenders, if present, on the selected device. To view fabric extender details perform the following steps:

Step 1 Click the Show/Hide Detail toggle under the Fabric Module section name; this toggles the option to Hide Detail and shows the associated detail information.

Fabric Extender Details table contains the following information about the fabric extenders in this device:

•Fabric Extender ID - Fabric extender ID

•Product ID - Product ID of the fabric extender

•Serial Number - Serial Number of the fabric extender

•HW version - HW version of the fabric extender

•SW Version - SW version of the fabric extender

•Part Number/Revision - Manufacturing Assembly number

•Description - Description

Note The table columns can be sorted when you click a column header; the selected column toggles between ascending and descending order.

Do the following steps to perform the associated functions on the Fabric Module page:

Step 2 Export the Call Home Report to either an Excel or a PDF format, by clicking the corresponding option at the bottom of the report page.

Step 3 Click Hide Detail to close the details section and toggle the option back to Show Detail.

Fabric Module Details

The Fabric Module table contains information about the hardware submodules, if present, on the selected device. To view fabric module details perform the following steps:

Step 1 Click the Show/Hide Detail toggle under the Fabric Module section name; this toggles the option to Hide Detail and shows the associated detail information.

Fabric Module Details table contains the following information about the fabric card modules in this device:

•Name - Slot Number of the module containing the fabric card module.

•Product ID - Product id of the fabric card module.

•Serial Number - Serial number of the device that contains the fabric card module.

•Part Number - Part number of the fabric card module.

•Part Number Revision - Part Number Revision for the fabric card module.

•HW Revision- Hardware version of the fabric card module.

•Status - Operational status of the fabric card module.

Note The table columns can be sorted when you click a column header; the selected column toggles between ascending and descending order.

Do the following steps to perform the associated functions on the Fabric Module page:

Step 2 Export the Call Home Report to either an Excel or a PDF format, by clicking the corresponding option at the bottom of the report page.

Step 3 Click Hide Detail to close the details section and toggle the option back to Show Detail.

System Details

The System Details table contains information about the system and software installed on the selected device. To view system details perform the following steps:

Note The System Details shown below are for a MDS9000; the exact content details for other devices will differ depending on what product type is selected.

Step 1 Click the Show/Hide Detail toggle under the System section name; this toggles the option to Hide Detail and shows the associated detail information.

The System Details page contains the following information:

•Device summary info contains the Serial Number and the Host Name of the selected device.

The System Details table contains the following information about the software used in this device:

•Processor - Type of processor.

•Image Name - Image name of the IOS.

•IOS Version - Version of the IOS being used.

•Feature Set - Name of the Feature Set.

•ROM Version - Version of the ROM being used.

•Amount of memory being used (in Kilobytes) for the following storage areas:

–Main Memory

–I0 Memory

–Install Memory

–Non Volatile Memory

–Slot0

–Slot1 (if installed)

–Boot Flash

•Last Restart Time- When the last restart of the device occurred.

•Last Reload Reason - Reason for the last reload that occurred.

•Last Reset Reason - Identifies the reason for the last reset.

•System Uptime - Amount of time the device has been operational.

•Config Register - Config Register number.

•Bandwidth Points: - Indicates the amount of bandwidth points that are configured on the PCI bus for the various slots to utilize.

Do the following steps to perform the associated functions on the System Details page:

Step 2 Export the Call Home Report to either an Excel or a PDF format, by clicking the corresponding option at the bottom of the report page.

Step 3 Click Hide Detail to close the details section and toggle the option back to Show Detail.

License Details

The License table contains information about the license associated to the selected device. To view license details perform the following steps:

Step 1 Click the Show/Hide Detail toggle under the License section name; this toggles the option to Hide Detail and shows the associated detail information.

License details table contains the following information about the license associated to this device:

•Licensed Package - Name of the license package associated to the device.

•Installed - Indicates if the package is installed.

•License Count - Indicates the number of licenses installed on the switch.

•Status - Operational status of the license.

•Expiry Date - The date that license will expire and no longer be valid.

•Comments - Any comments associated to the device.

Note The table columns can be sorted when you click a column header; the selected column toggles between ascending and descending order.

Do the following steps to perform the associated functions on the License page:

Step 2 Export the Call Home Report to either an Excel or a PDF format, by clicking the corresponding option at the bottom of the report page.

Step 3 Click Hide Detail to close the details section and toggle the option back to Show Detail.

VDC Membership Details

VDC Membership table contains information on the ports and interfaces that are allocated per VDC and the name assigned to the VDC. To view VDC membership details perform the following steps:

.

Step 1 Click the Show/Hide Detail toggle under the License section name; this toggles the option to Hide Detail and shows the associated detail information.

License details table contains the following information about the license associated to this device:

•VDC ID - Id number of the specified VDC.

•VDC Name - Name of the VDC.

•Ports/Interfaces - Identifies all the interfaces and ports that are associated to this specific VDC.

Note The table columns can be sorted when you click a column header; the selected column toggles between ascending and descending order.

Do the following steps to perform the associated functions on the VDC Membership page:

Step 2 Export the Call Home Report to either an Excel or a PDF format, by clicking the corresponding option at the bottom of the report page.

Step 3 Click Hide Detail to close the details section and toggle the option back to Show Detail.

Configuration Details

The Configuration Details section contains information about the configurations on the selected device; the configuration details will only be available when the device has already sent at least one configuration message. To view configuration details perform the following steps:

Step 1 Click the Show/Hide Detail toggle under the Configuration section name; this toggles the option to Hide Detail and shows the associated detail information.

The configuration details section contains the following information about the configuration used in this device:

•Provides hyperlink access to view the running config and startup config.

•Provides hyperlink access to the technologies and features running on the selected device.

Note This list doesn't include those features that are enabled in the device by default.

•The Configuration Sanity Analysis link, provides a link to a page that contains Best Practices Results with notices that break into four different types and are sorted with the more serious notices listed first.

•Best Practices Results are based on show command outputs.

Note

Do the following steps to perform the associated functions on the Configuration page:

Step 2 Click Hide Detail to close the details section and toggle the option back to Show Detail.

Advisories

Displays any advisories that are associated to the device. To view advisories details perform the following steps:

Step 1 Click the Show/Hide Detail toggle under the Advisories section name; this toggles the option to Hide Detail and shows the associated detail information.

The advisories details section can display four different types of advisory reports, one or more advisories can be displayed at a time:

•Hardware End of Life/Sales/Support/Engineering

•Software End of Life/Sales/Support/Engineering

•Hardware Field Notice

•Security Advisories

Note The Advisories option is displayed only when there is at least one advisory associated to the selected device.

Step 2 Click Hide Detail to close the details section and toggle the option back to Show Detail.

View Blade Chassis Details for Cisco Unified Computing System Devices

To view the blade chassis details of a specific Cisco Unified Computing System device in Smart Call Home, perform the following steps:

Step 1 On the Device Report Results page, click a device in the serial number column; the Device Details page for the Cisco Unified Computing System device appears.

This page has Device Details summary info for the Cisco Unified Computing System device, which contains the following information:

•Device serial number.

•Device host name.

•Device product id.

•Hardware and software version data.

•Part number/Revision info.

•Date of when the last inventory was performed.

•Date of when the configuration was last updated.

Step 2 You can perform one of the following navigational options on the Device Details page:

•Click one of the tabs to go to that respective section of Smart Call Home.

•Click Call Home History Report to go the Call Home History Report - Specify Report Criteria page.

•Click Registration Summary Report to go to that page.

•Click Network Summary Report to go to that page.

•Click Back to Report Results, which returns you to the Device Report Results page, where you can click a different device to see their details.

Step 3 Click the number under the Blade Chassis Id heading; the Blade Chassis details window appears.

The following information is additional details that are unique to the Cisco Unified Computing System product family.

Step 1 Click Show Detail under one of the additional device detail options to obtain information about the product details, which are explained below.

Chassis ID Details

The Chassis ID table contains information about the chassis and the number of slots it contains.

Step 2 Click the Show/Hide Detail toggle under the Fabric Module section name; this toggles the option to Hide Detail and shows the associated detail information.

Fabric Extender Details table contains the following information about the fabric extenders in this device:

•Fabric Extender ID -

•Chassis ID - Chassis ID

•Description - High-level generic description identifying the type of component

•Product ID - Product ID of the blade chassis

•Serial Number - Serial Number of the blade chassis

•HW Version - HW version of the blade chassis

•Switch ID - Identification of the switch the blade chassis is connected to (A or B)

•Status - Operational state of the blade chassis

Note The table columns can be sorted when you click a column header; the selected column toggles between ascending and descending order.

Do the following steps to perform the associated functions on the Chassis page:

Step 1 Export the Call Home Report to either an Excel or a PDF format, by clicking the corresponding option at the bottom of the report page.

Step 2 Click Hide Detail to close the details section and toggle the option back to Show Detail.

Blades Details

The Blades detail table contains details of the blades in the blade chassis. There are up to 8 blades in a blade chassis.

Step 3 Click the Show/Hide Detail toggle under the Fabric Module section name; this toggles the option to Hide Detail and shows the associated detail information.

Blades detail table contains the following information about the blades in the blade chassis:

•Fabric Extender ID -

•Slot - Slot number

•Description - High-level generic description of the blade

•Product ID - Product ID of the blade

•Serial Number - Serial Number of the blade

•HW version - HW version of the blade

•Status - Status of the blade

Note The table columns can be sorted when you click a column header; the selected column toggles between ascending and descending order.

Do the following steps to perform the associated functions on the Blades page:

Step 4 Export the Call Home Report to either an Excel or a PDF format, by clicking the corresponding option at the bottom of the report page.

Step 5 Click Hide Detail to close the details section and toggle the option back to Show Detail.

View ASA Security Related Details

Support for ASA devices provides details on three threat related categories:

•Threat (single context and multi-context)

•Telemetry (single context and multi-context)

•Snapshot (single context and multi-context)

Note The Threat and Telemetry data can be viewed in a single context or possibly multi-context format, depending on how the ASA security device is configured. You can partition a single security appliance into multiple virtual devices, known as security contexts. Each context is an independent device, with its own security policy, interfaces, and administrators.

Threat (single context)

The Threat category, for a single context, provides three different areas of threat assessment information that are associated to the device:

•Threat Detection Rate.

•Threat Detection Statistics.

•Latest Target and Latest Attacker.

To view the Threat (single context) details, perform the following steps:

Step 1 Click the Show/Hide Detail toggle under the Threat section name; this toggles the option to Hide Detail and shows the associated detail information.

The threat details section displays thee different types of threat reports, one or more threat reports can be displayed at a time:

•Threat Detection Rate (single context).

•Threat Detection Statistics (single context).

•Latest Target and Latest Attacker

Step 2 Click Hide Detail to close the details section and toggle the option back to Show Detail.

Threat Detection Rate (single context)

The Threat Detection Rate table for a single context provides information about various rates at which different threats occur on the device. To view the Threat Detection Rate details for a single context, perform the following steps:

Step 1 Click the Show/Hide Detail toggle under the Threat category, then click Threat Detection Rate; the following information appears below the selected item.

The Threat Detection Rate table for a single context contains the following threat related items:

•Average (eps)

•Current (eps)

•Event Trigger

•Total Events

The above threat items are provided at varying rates from various security sources, which are listed on the left side of the table; those sources are:

•1-hour Interface

•10-min Scanning

•10-min Firewall 0

•10-min ACL drop

•1-hour ACL drop

•1-hour SYN attck

•1-hour Scanning

•1-hour Firewall 0

•10-min DoS attck

•1-hour DoS attck

•10-min Interface

Step 2 Export the Call Home Report to either an Excel or a PDF format, by clicking the corresponding option at the bottom of this selected item.

Step 3 Click Threat Detection Rate; the Threat Detection Rate table closes and toggles back to just showing Threat Detection Rate.

Threat Detection Statistics (single context)

The Threat Detection Statistics information is viewed in a new window, which provides statistics about various security items (traffic, ACL, hosts and servers under attack) on which different threats occur. To view the Threat Detection Rate details for single context, perform the following steps:

Step 1 Click the Show/Hide Detail toggle under the Threat category, then click Threat Detection Statistics, which opens the Threat Detection Statistics window.

The Threat Detection Statistics page contains the following information:

•The top of the page contains the Device Details summary information, which has important details about the selected device.

•The Threat Detection Statistic items provide various information about traffic, ACL hits, latest target hosts and latest attacker hosts. A single context contains the following threat related information:

Note The o o o o o o o o in the Threat Detection Statistics table indicates that all the entries in the list are not shown in the graphic.

•Top 10 1-hour egress traffic (bytes) hosts

•Top 10 1-hour egress traffic (pkts) hosts

•Top 10 20-min egress packet drop hosts

•Top 10 1-hour ingress traffic (bytes) hosts

•Top 10 1-hour ingress traffic (pkts) hosts

•Top 10 20-min ingress packet drop hosts

•Top 10 1-hour egress traffic (bytes) protocols

•Top 10 1-hour egress traffic (pkts) protocols

•Top 10 1-hour ingress traffic (bytes) protocols

•Top 10 1-hour ingress traffic (pkts) protocols

•Top 10 8-hour egress traffic (bytes) protocols

•Top 10 8-hour egress traffic (pkts) protocols

•Top 10 8-hour ingress traffic (bytes) protocols

•Top 10 8-hour ingress traffic (pkts) protocols

•Top 10 24-hour egress traffic (bytes) protocols

•Top 10 24-hour egress traffic (pkts) protocols

•Top 10 24-hour ingress traffic (bytes) protocols

•Top 10 24-hour ingress traffic (pkts) protocols

•Top 10 1-hour ACL hits

•Top 10 8-hour ACL hits

•Top 10 24-hour ACL hits

•Latest Target Hosts

•Latest Attacker Hosts

•Top 10 protected servers under attack

Step 2 Click Show Detail on any item in the Threat Detection Statistics table to obtain more information about that related item.

Step 3 Click Close Window to close the Threat Detection Statistics window.

Latest Target and Latest Attacker

The Latest Target and Latest Attacker information provides information about various rates at which different threats occur on the device. To view the Latest Target and Latest Attacker details, perform the following steps:

Step 1 Click the Show/Hide Detail toggle under the Threat category, then click Latest Target and Latest Attacker; the following information appears below the selected item.

The Latest Target and Latest Attacker details provides the following threat related information:

•Latest Attacker Hosts

•Latest Target Hosts

Do the following steps to perform the associated functions for the Latest Target and Latest Attacker item:

Step 2 Export the Call Home Report to either an Excel or a PDF format, by clicking the corresponding option at the bottom of the section.

Step 3 Click Latest Target and Latest Attacker; the corresponding details closes and toggles back to just showing Latest Target and Latest Attacker.

Threat (multi-context)

The Threat category, for a multi-context, provides a link to threat information in a new Threat Detection Statistics window.

To view the Threat (multi-context) details, perform the following steps:

Step 1 Click the Show/Hide Detail toggle under the Threat category; which shows an admin hyperlink.

Step 2 Click admin; the Threat Detection Statistics window appears.

Threat Detection Statistics (multi-context)

The Threat Detection Statistics information is viewed in a new window, which provides statistics about various security items. To view the Threat related details, perform the following steps

.

The Threat Detection Statistics page contains the following information:

•The top of the page contains the Device Details summary information, which has important details about the selected device.

•The Threat Detection Statistic items that provides the following threat related information:

–Top 10 Infected Hosts

–Top 10 Blocked Ports

–Shun Host List

–Dynamic Filter Statistics

Step 1 Click Show Detail on any item in the Threat Detection Statistics table to obtain more information about that related item.

Step 2 Click Close Window to close the Threat Detection Statistics window.

Telemetry (single context)

The Telemetry category, from different show commands, displays connection/session attributes, and provides interface specific attributes.

To view the Telemetry (single context) details, perform the following steps:

Step 1 Click the Show/Hide Detail toggle under the Telemetry section name; this toggles the option to Hide Detail and shows the associated detail information.

The telemetry section displays two different areas. The top half of the data contains summary data for connection/session attributes from different show commands.

Step 2 Export the Call Home Report to either an Excel or a PDF format, by clicking the corresponding option at the bottom of the associated section.

The bottom half of the telemetry data contains the interface list.

Step 3 Click a specific interface, in the interfaces list, to see the associated details for the selected interface; details of the specific interface appear below the selected interface (see next graphic).

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Step 4 Export the Call Home Report to either an Excel or a PDF format, by clicking the corresponding option at the bottom of the interface information area.

Step 5 Click the interface name to hide the associated interface information.

Telemetry (multi-context)

The Telemetry category can represent a multi-context view, depending on how the security appliance is configured. The telemetry data in a multi-context configuration displays information for each context from the last telemetry message received by Smart Call Home.

To see telemetry data for a multi-context perform the following steps:

Step 1 Click the Show/Hide Detail toggle under the Telemetry section name; this toggles the option to Hide Detail and shows the associated detail information.

Note The o o o o o o o o in the Telemetry context list indicates that all the contexts in the list are not shown in the graphic.

Step 2 In the Telemetry context list, click the context whose details you want to see; the corresponding Telemetry Detection Statistics window appears.

There are three different types of context representation in the Telemetry Detection Statistics details, they are:

•System

•Admin

•Userx (where x can be number 1-20)

Telemetry Detection Statistics: System Details

To view the system details of the Telemetry Detection Statistics, perform the following steps:

Step 1 In the Telemetry context list, click the system context; the Telemetry Detection Statistics page appears, with the system details.

The Telemetry Detection Statistics page, with the system details, contains the following information:

•The top of the page contains the Device Details summary information, which has important details about the selected device.

•The Telemetry summary information provides details about the amount of different types of memory, and identifies the total number of configured contexts.

•The bottom half of this page contains the interface information (see next graphic).

Step 2 Export the Call Home Report to either an Excel or a PDF format, by clicking the corresponding option at the bottom of the report page.

Step 3 Click a specific interface, in the interfaces list, to see the associated details for the selected interface; details of the specific interface appear below the selected interface.

Note The interfaces for the system context contain all the device interfaces

Step 4 Click Close Window to close the Telemetry Detection Statistics window.

Telemetry Detection Statistics: Admin Details

To view the admin details of the Telemetry Detection Statistics, perform the following steps:

Step 1 In the Telemetry context list, click the admin context; the Telemetry Detection Statistics page appears, with the admin details.

The Telemetry Detection Statistics page, with the admin details, contains the following information:

•The top of the page contains the Device Details summary information, which has important details about the selected device.

•The Telemetry summary information provides details about firewall connections, connection per second and various system resource data (amount and availability of different types of memory, and routing table information).

•The bottom half of the page contains the interface information (see next graphic).

Step 2 Export the Call Home Report to either an Excel or a PDF format, by clicking the corresponding option at the bottom of the report page.

Step 3 Click a specific interface, in the interfaces list, to see the associated details for the selected interface; details of the specific interface appear below the selected interface.

Step 4 Click Close Window to close the Telemetry Detection Statistics window.

Telemetry Detection Statistics: User Details

To view the admin details of the Telemetry Detection Statistics, perform the following steps:

Step 1 In the Telemetry context list, click one of the user contexts; the Telemetry Detection Statistics page appears, with that specific users details.

The Telemetry Detection Statistics page, with the user details, is very similar to the admin details, but the user context does not have any interface details. The user context details contains the following information:

•The top of the page contains the Device Details summary information, which has important details about the selected device.

•The Telemetry summary information provides details about firewall connections, connection per second and various system resource data (amount and availability of different types of memory, and routing table information).

Step 2 Export the Call Home Report to either an Excel or a PDF format, by clicking the corresponding option at the bottom of the report page.

Step 3 Click Close Window to close the Telemetry Detection Statistics window.

Snapshot (single-context)

Snapshot data can represent either single or multi-context views, depending on how the security appliance is configured. The snapshot data displays information from the last Snapshot message received by Smart Call Home. To see snapshot data for a single-context perform the following steps:

Step 1 Click the Show/Hide Detail toggle under the Snapshot section name; this toggles the option to Hide Detail and shows the associated detail information.

The snapshot details section displays each associated CLI show command name from the last snapshot message.

Step 2 Click a CLI command hyperlink in the list, which opens a new window where the CLI output for that specific CLI command is displayed.

The Snapshot Detail page contains the following information:

•The top of the page contains the Device Details summary information, which has important details about the selected device.

•The CLI command is above the CLI command output.

Step 3 Click Close Window to close the Snapshot Detail window.

Snapshot (multi-context)

Snapshot data can represent a multi-context view, depending on how the security appliance is configured. The snapshot data displays information for each context from the last Snapshot message received by Smart Call Home. To see snapshot data for a multi-context perform the following steps:

Step 1 Click the Show/Hide Detail toggle under the Snapshot section name; this toggles the option to Hide Detail and shows the associated detail information.

Note The o o o o o o o o in the Snapshot context list indicates that all the entries in the list are not shown in the graphic.

Snapshot Detail (multi-context)

To see snapshot data for a multi-context perform the following steps:

The Snapshot Detail page contains the following information:

•The top of the page contains the Device Details summary information, which has important details about the selected device.

•The Snapshot Detail items show the CLI commands that were used since the last snapshot.

Step 1 Click one of the CLI commands in the list, which opens a new Snapshot Detail window where all the CLI output for that specific CLI command is displayed (see next graphic).

Step 2 Click Close Window to close the Snapshot Detail window

Note Notice that the context name is appended to the end of each CLI command, so that you know which context is being viewed.

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Step 3 The CLI command is above the CLI command output; click Close Window to close the Snapshot Detail window.

Note Notice that the context name is appended to the end of the selected CLI command, and the context identified at the end of the CLI command, so that you know which context is being viewed.

Call Home History Report

The Call Home History Report lets you search for and get access to all the Call Home messages that were sent from the Call Home device to the Smart Call Home backend, within the last 3 months.

Note The customer must be registered to at least one Company, and a customer can view the Call Home History report for only their registered devices.

If a device is not registered anymore, because of one of the following reasons, then the report is not accessible for this device:

•The device registration was deleted (status 'Unregistered').

•The device has a pending device registration.

•The contract used to register the device has expired and hence the device registration has expired.

When the device is successfully registered then the report will be accessible again.

This section describes how to perform Call Home History Report processes on the Smart Call Home web application and explains how to perform the following tasks:

•Generate a Call Home History Report and view the Call Home messages and message processing results.

•Specify Report Criteria and filter the list of devices you want a report on.

•Specify Message Processed Time Frames

•View Call Home History Report Resultsand message processing results.

•Export the Call Home Report to an Excel or a PDF format.

Generate a Call Home History Report

To perform any of the report processes you must first launch the Smart Call Home web application.

Step 1 Launch the Smart Call Home web application; the Smart Call Home Overview page appears.

There are two ways to get to the Call Home History Report page:

•If you are on the Overview page click Call Home History Report.

•If not on the Overview page then perform the following tasks:

–Click the Reports tab; (if not already there); the Reports page appears.

Note In order to see pending devices in the Devices Available to Register area. the following criteria must be met:

•The user must be an administrator, and be associated to the company whose devices are pending registration.

•There must be devices pending registration and those devices must have valid contracts.

If any of the above conditions are not met, then the devices pending registration information will not be displayed.

–On the Reports page, click Call Home History Report.

In both cases the Specify Report Criteria page for the Call Home History Report appears.

Specify Report Criteria

This page lets you specify search criteria to generate a Call Home History Report.

The Specify Report Criteria page has several search criteria options available to generate a Call Home History Report. There are two main areas where you can specify search criteria to generate a Report:

•Selection Criteria

•Messages Processed time frames

Step 2 In the selection criteria area, you can perform the following options:

•Keep the default settings of All for the Company and Message Type fields.

•Choose a company name from the drop-down list.

•Enter a Host Name and / or Serial Number; wildcards (an *) can be used in both fields.

•Choose a message type from the drop-down list. The message type drop-down list options are:

–Configuration

–Diagnostic

–Environmental

–Inventory

–Request

–Snapshot

–Syslog

–Telemetry

–Test

–Threat

–Unrecognized

•Select a contract number from the Contract Number: drop-down list to get only devices that have the associated contract number, or use the default All option.

•You can specify a service request number, the number can be a full or partial SR number.

•To see only those messages that raised a service request then check the Include only messages that raised SR: check box.

Step 3 In the Messages Processed time frames area you must specify a time frame that is within 3 months of the current date.

The time zone that the time is displayed is US PST.

See Specify Message Processed Time Frames for more information about how to specify required time ranges to refine the search results for a Call Home History Report.

Step 4 Click Run Report; the Reports Results page displays entries that match the search criteria.

See Call Home History Report Troubleshooting for information about problems with this report.

Specify Message Processed Time Frames

The Messages Processed area lets you specify a time frame of when the messages were processed by the Cisco Backend these time frame fields are a mandatory area. The time frame dates must be within 3 months of the current date and only those entries that are within the specified time frame will be displayed on the results page. The time zone that the time is displayed in is, US PST.

The starting and ending dates and times are changed using a calendar tool that is described below.

Display the Time Frame Calendar

Step 5 Click the calendar button, next to either the Start Date/Time field or the End Date/Time field; this displays a calendar where you can specify a new date and time for the associated field.

The day displayed in the respective starting or ending date field is highlighted on the calendar in a blue square; initially this will be the current day, until you change the day.

Changing the Date

You have the following options to change the currently displayed date:

Step 6 Click a different day within the currently displayed month.

Step 7 Change the current month by doing one of the following items:

•Click < to go back one month or > go ahead one month.

•Click and hold the mouse button on < or, > this displays a drop-down list where you can choose a previous month or future month, respectively.

Step 8 Change the current month by doing one of the following items:

•Change the current year; click << to go back one year or >> to go ahead one year.

•Click and hold the mouse button on << or, >> this displays a drop-down list where you can choose a previous year or future year, respectively.

Note The time frames specified must be within 3 months of the current date.

Changing the Time

The time, that is US PST time zone, appears in the following format:

•The hours display area has time frames that are between 00 and 23 hours (11 PM).

•The minutes display area has time frames that are between 00 and 59 minutes.

Note The time frames specified must be within 3 months of the current date.

You have the following options to change the currently displayed hours or minutes. The following information applies to both the hours and minutes display areas, unless otherwise noted:

Step 9 To increment the time use one of the following options; these directions apply to both the hours and minutes display areas:

•Click directly in the display area, each click increments the time by 1 until the respective maximum time (23 hours or 59 minutes) is reached.

•Click directly in the display area then press and hold down the left mouse button. Slide the mouse to the right; this increments the current value until the respective maximum time (23 hours or 59 minutes) is reached.

Note When the maximum value is reached, the time starts incrementing again from the minimum value of 00 up to the maximum again.

Step 10 To decrement the time use one of the following options:

•Press and hold down the Shift button and click directly in the display area, each click decrements the time by 1 down to the minimum value of 00. From the minimum value the time starts decrementing from the respective maximum time (23 hours or 59 minutes).

•Click directly in the display area then press and hold down the left mouse button. Slide the mouse to the mouse to the left; this decrements the current value until reaching the respective maximum time (23 hours or 59 minutes) is reached.

Note When the minimum value is reached the time starts decrementing again from the respective maximum time (23 hours or 59 minutes).

View Call Home History Report Results

This page lists all the Call Home messages that met the specified search criteria from the previous Selection Criteria page.

The Call Home History Report Results page indicates what selection criteria were used to obtain the displayed results (i.e. the company, selected message type and time frames).

Note The table columns can be sorted when you click a column header; the selected column header toggles the data in the table between ascending and descending order. All the data in the report is sorted by that column, including data that may be displayed on other pages.

Step 1 You can perform one of the following navigational options on the Call Home History Report Results page:

•Click one of the tabs to go to that respective section of Smart Call Home.

•Click Device Report to go to that page.

•Click Registration Summary Report to go to that page.

•Click Network Summary Report to go to that page.

Do the following steps to perform the associated functions on the Call Home History Report Results page:

Step 2 Export the Call Home Report to either an Excel or a PDF format, by clicking the corresponding option.

Step 3 See the details of a specific message by clicking a message in the Type/Results column; this displays the Device Message Processing Details page for the selected message type. You can view the details of the following types of messages:

Step 4 When an SR case is created, or updated, the SR Raised/Updated column displays the SR number, which provides a hyperlink to detailed information about the selected service request. A logon prompt for the TAC Service Request Tool is displayed when you click the hyperlinked SR number.

Step 5 You can specify different report criteria at the bottom of the page, this area contains previously used criteria that were used to generate the current report results (i.e. Start Date/Time 10-Jun-2009 12:00 AM).

Results for VDC and VSS Devices

The VDC and VSS devices have a different relationship between their host names and serial numbers compared to other devices that have one serial number for one host name.

You will see the following host name and serial number relationships with the following devices:

•For VDC / Nexus 7000 devices you see different Host Names associated to the same serial number.

•For VSS / Catalyst 6500 devices you will see different serial numbers associated to the same Host Name.

Configuration Message

The details of this message are displayed as a result of selecting this message type in the Type/Results column of the Call Home History Report Results page.

The details of the selected configuration message contains the following information:

•The Message Details area contains a summary of the following information:

–Company name, device message generation and Smart Call Home processing times.

–Hostname - Provides a link back to the Device Report Results page, which contains the results for only the specified Hostname (i.e. CALO-6513-01). The bottom of the Device Report Results page has search parameter fields that you can use to run a new report; the fields have the following information pre-filled:

•Company Name - Is the company (i.e. Cisco Systems) that is associated with the currently selected device.

•Host Name - Contains the specified host name (i.e. CALO-6513-01).

–Message Name - Indicates the type history report message being displayed (i.e Configuration).

–View Message Header - Provides a hyperlink to the AML Header part of the CH message, lets you view the message content for the Configuration information.

•View Device Output - Provides a hyperlink to the Device Output (attachments) in the CH message.

•The Detail area contains the following information about the configuration used in this device:

–Indicates when the last time the device was configured.

–Image name and feature.

–Provides hyperlink access to view the running config and startup config.

–Provides information about the technologies and features running on the selected device.

–Provides a link to the Feature Navigator tool, which provides a complete list of features for this IOS.

Step 1 Click one of the following options available on the Message Details page:

•One of the tabs to go to that respective section of Smart Call Home.

•Device Report to go to that page.

•Registration Summary Report to go to that page.

•Network Summary Report to go to that page.

•Back to Report Results, returns you to the previous web page where you can click on a different configuration message and get the corresponding details or perform a different search.

•Hostname to link back to the Device Report Results page for this device, here you can specify different device report criteria for a new search.

•View Message Header to view the message content for the Configuration information.

•View Device Output to view the Device Output (attachments) in the CH message.

•View the Running config or Startup Config.

•Feature Navigator tool, to see a complete list of the IOS features.

Diagnostic Message

The Results for diagnostic messages are based on the analysis done by the system on Call Home messages that are processed within a certain time period, called the "aggregation period". The default value of this aggregation period is five minutes, and the Cisco admin may change this timer period.

The details of this message are displayed as a result of selecting this message type in the Type/Results column of the Call Home History Report Results page.

Diagnostic Message - Report Results

This page provides information about the details of the selected diagnostic message with no service request.

The details of the selected diagnostic message contains the following information:

•The Message Details area contains a summary of the following information:

–Company name, device message generation and Smart Call Home processing times.

–Hostname - Provides a link back to the Device Report Results page, which contains the results for only the specified Hostname (i.e. RVIVA-5020). The bottom of the Device Report Results page has search parameter fields that you can use to run a new report; the fields have the following information pre-filled:

•Company Name - Is the company (i.e. Cisco Systems) that is associated with the currently selected device.

•Host Name - Contains the specified host name (i.e. RVIVA-5020).

–Message Name - Indicates the type history report message being displayed (i.e Diagnostic).

–View Message Header - Provides a hyperlink to the AML Header part of the CH message, lets you view the message content for the Configuration information.

–View Device Output - Provides a hyperlink to the Device Output (attachments) in the CH message.

•The Overall Results within the Analysis Period area contains an overview of the diagnostic failure and contains the following information:

–Service Request - Identifies the Service Request (SR) number that was successfully raised for the specified device. This number contains a hyperlink, which provides detailed information about the actual SR.

–Technology - Indicates the technology that experienced the error (i.e. LAN Switching).

–Sub-technology - Identifies what sub-technology, in the technology area, experienced the error (i.e. Nexus 5000).

Note For the Technology and Sub-technology sections, there will be different values for the different types of devices.

–Problem Code - Provided by the diagnostic results.

Note The Service Request (SR) parameters, listed above, appear in the report only if an SR was successfully raised. The Service Request parameter information is available only for diagnostic and environmental messages.

–Problem Details- Is a brief statement that indicates what caused the diagnostic error.

–Recommendation - Contains possible causes and solutions for the error.

•The Individual Results within Analysis Period Area provides details on individual tests and contains the following information:

–Test Name - The name of the diagnostic test that found the error and a toggle for Show/Hide details, which displays more detailed diagnostic information; a test description of the diagnostic and details about the impact the test failure has on the device.

–Recommendation - Has a Show/Hide Recommendation toggle, which provides the following information:

•How to recover from the problem identified by the diagnostic test

•Details on what further testing can be performed to further isolate the problem.

–Count - The total number of failures that were encountered when running the diagnostic

–Status - The ending status of the diagnostic.

Step 1 Click one of the following options available on the Message Details page:

•One of the tabs to go to that respective section of Smart Call Home.

•Device Report to go to that page.

•Registration Summary Report to go to that page.

•Network Summary Report to go to that page.

•Back to Report Results, returns you to the previous web page where you can click on a different configuration message and get the corresponding details or perform a different search.

•Hostname to link back to the Device Report Results page for this device, here you can specify different device report criteria for a new search.

•View Message Header to view the message content for the Configuration information.

•View Device Output to view the Device Output (attachments) in the CH message.

•Service Request number to see detailed information about the actual SR.

•Show / Hide Details to see the results data of the message text, sent in the diagnostic message.

•Show / Hide Recommendations provides detailed recommendation steps to be executed by the customer.

Show / Hide Details of a Diagnostic Message

On the Diagnostic Message page, the Result Details of a diagnostic message can be seen by clicking a toggle that alternates between Show Details and Hide Details.

Step 2 Click Show Details to expand the window and see the information in the Test Description and Impact of Failure areas.

Note If there is more than one Individual Result, you can expand all or any combination of Show Details without having to collapse any previously expanded areas.

The Show / Hide Details toggle displays the following information:

•Test Description - A description of the diagnostic test.

•Impact of Failure - Indicates the impact that the test failure has on the device; this includes the error text, error code and module information.

Step 3 Click Hide Details to collapse the area directly below the toggle to remove the Test Description and Impact of Failure information from view.

Show / Hide Recommendation of a Diagnostic Message

On the Diagnostic Message page, the Recommendation Details of a diagnostic message can be seen by clicking a toggle that alternates between Show Recommendation and Hide Recommendation.

Step 4 Click Show Recommendation to expand the window and see the information in the Recommendation area, shown in the next figure.

On the Diagnostic Message page, the Recommendation Details of a diagnostic message can be seen by clicking a toggle that alternates between Show Recommendation and Hide Recommendation.

Step 5 Read the information in the Recommendation area, which provides the following information:

•How to recover from the problem identified by the diagnostic test.

•Provides details on further testing that can be performed to further isolate the problem.

If Show Details was previously clicked then the Recommendation section will appear below the Show Details (Test Description / Impact of Failure) area.

Step 6 Click Hide Recommendation to collapse the Recommendation area below the toggle to remove the Recommendation information from view.

Environmental Message

The Results for the Environmental messages are based on the analysis done by the system on Call Home messages that are processed within a certain time period, called the "aggregation period". The default value of this time period is five minutes, and the Cisco admin may change this timer period.

The details of this message are displayed as a result of selecting this message type in the Type/Results column of the Call Home History Report Results page.

Environmental Message - Report Results

This page provides information about the details of the selected environmental message.

The details of the selected environmental message contains the following information:

•The Message Details area contains a summary of the following information:

–Company name, device message generation and Smart Call Home processing times.

–Hostname - Provides a link back to the Device Report Results page, which contains the results for only the specified Hostname (i.e. Cat4500/4900). The bottom of the Device Report Results page has search parameter fields that you can use to run a new report; the fields have the following information pre-filled:

•Company Name - Is the company (i.e. Cisco Systems) that is associated with the currently selected device.

•Host Name - Contains the specified host name (i.e. Cat4500/4900).

–Message Name - Indicates the type history report message being displayed (i.e Environmental).

–View Message Header - Provides a hyperlink to the AML Header part of the CH message, lets you view the message content for the Configuration information.

–View Device Output - Provides a hyperlink to the Device Output (attachments) in the CH message.

•The Overall Results within Analysis Period area contains an overview of the environmental alarm and contains the following information:

–Service Request - Identifies the Service Request (SR) number that was successfully raised for the specified device. This number contains a hyperlink, which provides a link to detailed information about the actual SR.

–Technology - Type of technology that experienced the error (i.e. LAN Switching).

–Sub-technology - What sub-technology, in the technology area, experienced the error (i.e. Nexus 5000).

Note For the Technology and Sub-technology sections, there will be different values for the different types of devices.

–Problem Code - Provided by diagnostic results.

Note The Service Request (SR) parameters, listed above, appear in the report only if an SR was successfully raised. The Service Request parameter information is available only for diagnostic and environmental messages.

–Problem Details- Brief statement that indicates what caused the environmental error.

–Recommendation - Contains possible causes and solutions for the error.

•The Individual Results within Analysis Period Area contains an overview of the following key error information:

–Device Components - The name of the components that initiated the device alarm.

–Environmental Alarm - Identifies which environmental alarm was turned on by the component.Contains a toggle for hiding or viewing the Detailed information about the environmental alarm.

–Recommendation - Has a Show/Hide Recommendation toggle, which provides the following information:

•How to recover from the problem identified by the diagnostic test

•Details on what further testing can be performed to further isolate the problem.

–Count - This count is the number of times this failure was reported within the time frame of the aggregation timer. The default value of this aggregation period is five minutes, and the Cisco admin may change this timer period.

–Status - Will indicate if this is a failure or if the failure is recovered.

Step 1 Click one of the following options available on the Message Details page:

•One of the tabs to go to that respective section of Smart Call Home.

•Device Report to go to that page.

•Registration Summary Report to go to that page.

•Network Summary Report to go to that page.

•Back to Report Results, returns you to the previous web page where you can click on a different configuration message and get the corresponding details or perform a different search.

•Hostname to link back to the Device Report Results page for this device, here you can specify different device report criteria for a new search.

•View Message Header to view the message content for the Configuration information.

•View Device Output to view the Device Output (attachments) in the CH message.

•Service Request number to see detailed information about the actual SR.

•Show / Hide Details to see the results data of the message text, sent in the diagnostic message.

•Show / Hide Recommendations provides detailed recommendation steps to be executed by the customer.

Show / Hide Details of Environmental Alarm

On the Environmental Details page, the Result Details of an environmental message can be seen by clicking a toggle that alternates between Show Details and Hide Details.

Step 2 Click Show Details to expand the area directly below the toggle to display the Alarm description information.

Note If there is more than one Environmental Result, you can expand all or any combination of, Show Details recommendation information without having to collapse any previously expanded ones.

Step 3 Click Hide Details to collapse the area directly below the toggle to remove the Alarm Description information from view.

Show / Hide Recommendation of Environmental Message

On the Environmental Message page, the Recommendation Details of an environmental message can be seen by clicking a toggle that alternates between Show Recommendation and Hide Recommendation.

Step 4 Click Show Recommendation to expand the window and see the information in the Recommendation area, shown in the next figure.

Step 5 Read the information in the Recommendation area, which provides the following information:

•How to recover from the problem identified in the alarm content, or

•Provides details on further testing that can be performed to further rectify the problem.

Note If Show Details was previously clicked then the Recommendation section will appear below the Show Details area.

Step 6 Click Hide Recommendation to collapse the Recommendation area below the toggle to remove the Recommendation information from view.

Inventory Message

The details of this message are displayed as a result of selecting this message type in the Type/Results column of the Call Home History Report Results page.

Inventory Message - Details

This page provides information about the details of the selected inventory message.

The details of the selected inventory message contains the following information:

•The Message Details area contains a summary of the following information:

–Company name, device message generation and Smart Call Home processing times.

–Hostname - Provides a link back to the Device Report Results page, which contains the results for only the specified Hostname (i.e. AST-4948-01).

•Company Name - Is the company (i.e. Cisco Systems) that is associated with the currently selected device.

•Host Name - Contains the specified host name (i.e. AST-4948-01).

–Message Name - Indicates the type history report message being displayed (i.e Configuration).

–View Message Header - Provides a hyperlink to the AML Header part of the CH message, lets you view the message content for the Configuration information.

–View Device Output - Provides a hyperlink to the Device Output (attachments) in the CH message.

•The Detail area contains an overview of the inventory and contains the following information:

–Contains the same information as the top half of the View Device Report Results page except that only one device is displayed in the Detail area; the device associated to the inventory message selected on the previous Report Results page.

–The Serial Number (i.e.FOX111207JJ) has a hyperlink to the View Device Details page that lets you view the details for that device.

Step 7 Click one of the following options available on the Message Details page:

•One of the tabs to go to that respective section of Smart Call Home.

•Device Report to go to that page.

•Registration Summary Report to go to that page.

•Network Summary Report to go to that page.

•Back to Report Results, returns you to the previous web page where you can click on a different configuration message and get the corresponding details or perform a different search.

•Hostname to link back to the Device Report Results page for this device, here you can specify different device report criteria for a new search.

•View Message Header to view the message content for the Configuration information.

•View Device Output to view the Device Output (attachments) in the CH message.

•Click the Serial Number (i.e.FOX111207JJ) to view the Device Details (see View Device Details for more information)

•Export the Call Home Report to either an Excel or a PDF format, by clicking the corresponding option at the bottom of the report page.

Inventory Details for VDC and VSS Devices

In Inventory details there will be a different representation of the hostname and serial number data for VDC and VSS devices.

You will see the following host name and serial number relationships with the following devices:

•For VDC / Nexus 7000 devices you see different Host Names associated to the same serial number.

•For VSS / Catalyst 6500 devices you will see different serial numbers associated to the same Host Name.

Request Message

On the Catalyst 6500 a command is available for Call Home (CH) that allows the user to interface directly with the TS Web applications like Output Interpreter and Bug Toolkit.

The user runs a command from the command line which triggers a CH message of type Request along with a specified sub-type, to be sent to the Smart Call Home backend. Smart Call Home passes the required data to the appropriate TS Web application for that application to process the request and then send the processing results back to Smart Call Home to display on the web application.

When a CH message of type Request is sent one of the following Request sub-types is also specified:

•Output-analysis

•Command-reference

•Config-sanity

•Defect-list

•Exceptions-report

•Product-advisory

The details of this message are displayed as a result of selecting this message type in the Type/Results column of the Call Home History Report Results page.

Note All devices that are IOS based (Catalyst 4500/4900/6500, Cisco 7200/7300/7600) have availability to CH Request messages. Processing for Call Home Request message is different and depends on the sub-type that is associated to the Call Home Request.

Call Home Request Message - Details

This page provides information about the details of the Call Home Request message.

The details of the selected Call Home Request message contains the following information:

•The Message Details area contains a summary of the following information:

–Company name, device message generation and Smart Call Home processing times.

–Hostname - Provides a link back to the Device Report Results page, which contains the results for only the specified Hostname (i.e. AST-4503-01).

•Company Name - Is the company (i.e. Cisco Systems) that is associated with the currently selected device.

•Host Name - Contains the specified host name (i.e. AST-4503-01).

Note From the < Back to Report Results link you can run the report with the existing pre-filled data, or enter data in any of the other fields.

–Message Name - Indicates the type history report message being displayed (i.e. Request).

–View Message Header - Provides a hyperlink to the AML Header part of the CH message, lets you view the message content for the Call Home Message information.

–View Device Output - Provides a hyperlink to the Device Output (attachments) in the CH message.

•The Call Home Request Result area contains information that are the result of the Call Home Request issued by the user, and contains the following information:

Note The information will vary in the Call Home Request Result area; the information is dependent upon the type of Call Home Request sub-type that was issued in the request.

–Contains detailed information returned from the requested TS Web application.

–Click Please Click Here to get more info about the bug from Bug Toolkit.

–Click hyperlinks in the Jump to Section to go directly to that associated area.

Step 8 Click one of the following options available on the Message Details page:

•One of the tabs to go to that respective section of Smart Call Home.

•Device Report to go to that page.

•Registration Summary Report to go to that page.

•Network Summary Report to go to that page.

•Back to Report Results, returns you to the previous web page where you can click on a different configuration message and get the corresponding details or perform a different search.

•Hostname to link back to the Device Report Results page for this device, here you can specify different device report criteria for a new search.

•View Message Header to view the message content for the Configuration information.

•View Device Output to view the Device Output (attachments) in the CH message.

•Click Please Click Here to get more info about the bug from Bug Toolkit.

Snapshot Message

Snapshot data can represent either single or a multi-context view, depending on how the security appliance is configured. The snapshot data displays information about CLI commands used since the last Snapshot message was received by Smart Call Home. Both the single context and multi-context versions are described.

Snapshot (Single Context)

The details of this message are displayed as a result of selecting this message type in the Type/Results column of the Call Home History Report Results page.

The snapshot details section for a single context displays the following information:.

•The top of the page contains message details information, which has important details about the selected message.

•The snapshot details section displays each associated CLI show command that was issued since the last snapshot message.

To see more details about a specific CLI command perform the following steps:

Step 1 Click a CLI command in the list, which opens a new window where the CLI output for that specific CLI command is displayed.

Step 2 The CLI command is above the CLI command output; click Close Window to close the Message Details window.

Snapshot (Multi-Context)

The details of this message are displayed as a result of selecting this message type in the Type/Results column of the Call Home History Report Results page.

The snapshot details section, for a multi-context, displays the following information:.

•The top of the page contains the Message Details of the Snapshot message.

•The Context Names section displays the different configured contexts for this device.

Note The o o o o o o o o in the Context Names list indicates that all the contexts in the list are not shown in the graphic.

To see more details about a specific context perform the following step:

Step 1 In the Context Names list, click the context whose details you want to see; the corresponding details for that context appears on another page.

There are three different types of context representation they are:

•System

•Admin

•Userx (where x can be number 1-20)

Snapshot: System Details

Step 1 In Context Names list, click the system context; the Snapshot message details for the system context appears on another page.

The Snapshot message details for the system context, contains the following information:

•The top of the page contains the Snapshot message details information.

•The Snapshot CLI command list shows the CLI commands that were used since the last snapshot.

Step 1 Click one of the CLI commands in the list, which opens a new Snapshot Detail window where all the CLI output for that specific CLI command is displayed (see next graphic).

Step 2 Click Close Window to close the Snapshot Message Details window.

Note Notice that the context name is appended to the end of each CLI command, so that you know which context is being viewed.

Step 3 The CLI command is above the CLI command output; click Close Window to close the Snapshot Detail window.

Note Notice that the system context name is appended to the end of the selected CLI command, and the context identified at the end of the CLI command, so that you know which context is being viewed.

Syslog Message

Incoming syslog messages are stored in the message log with each syslog message reporting a distinct problem that is contained in the AML Message description (text, code, time). Only one problem is reported per syslog message, and the details of this message are displayed by selecting this syslog message in the Type/Results column of the Call Home History Report Results page.

During analysis of syslog messages, rules will determine if the syslog message is either supported or unsupported. Unsupported messages will not have any additional rules processing performed and will display only the syslog message information and indicate that this is an unsupported syslog message.

Supported syslog entries have additional rules processing performed, which will include details that are displayed, in most cases, in the Recommendation and Impact of Failure areas.

Rules, on the Cisco backend, perform an analysis of each incoming syslog message. Rules will report those syslog entries in the message log, which are associated with the primary syslog error, in the Overall Recommendation and Individual Results areas.

Rules analyze the message log to see if the same syslog error is reported multiple times, if this is the case then rules will communicate this repetitive nature in the Recommendation and Individual Results areas.

Recommendations for the customer:

•Buffer logging should be enabled since the rules will not have any additional information on the syslog error.

•The time format should be kept as the regular DateTimeStamp format.

Supported Syslog Message - Details

This page provides information about the details of the selected supported syslog message.

The details of the supported syslog message contains the following information:

•The Message Details area contains a summary of the following information:

–Company name, device message generation and Smart Call Home processing times.

–Hostname - Provides a link back to the Device Report Results page, which contains the results for only the specified Hostname (i.e. AUTOAST-4503-01). The bottom of the linked Device Report Results page has search parameter fields that you can use to run a new report; the fields have the following information pre-filled:

•Company Name - Is the company (i.e. Cisco Systems) that is associated with the currently selected device.

•Host Name - Contains the specified host name (i.e. AST-6509-01).

–Message Name - Indicates the type history report message being displayed (i.e Syslog).

–View Message Header - Provides a hyperlink to the AML Header part of the CH message, lets you view the message content for the syslog information.

–View Device Output - Provides a hyperlink to the Device Output (attachments) in the CH message.

•The Overall Results area, contains an overview of the problem and contains the following information:

–Problem Details - reports the error specific to this particular syslog message. The message contains the syslog error/code, from the AML's message description, along with the reporting device's PID and hostname.

Note The problem reported by the Syslog is specific to one message and not based on problems reported by multiple messages that are received within an aggregation period, like Diagnostic and Environmental messages.

–Recommendation - points to the Recommendation area in the Individual Results analysis section below for further details.

Note You will see information in the Recommendations section only when the message is a supported syslog message; otherwise, you will see `None' specified.

•The Individual Results area has detailed Syslog message information in the following areas:

–Syslog Error - Indicates the name of the syslog message being displayed. Also provides a toggle that shows the test description details for the current syslog message and impact of the test failure, if applicable.

–Recommendation - Identifies the steps that need to be taken next to either resolve the problem or obtain more information about the problem. This section also provides a toggle that shows the recommendation details for the current syslog message, which identifies recommended steps that should be performed.

Note You will see information in the Impact of Test Failure and Recommendation sections only when the message is a supported syslog message.

Step 1 Click one of the following options available on the Message Details page:

•One of the tabs to go to that respective section of Smart Call Home.

•Device Report to go to that page.

•Registration Summary Report to go to that page.

•Network Summary Report to go to that page.

•Back to Report Results, returns you to the previous web page where you can click on a different configuration message and get the corresponding details or perform a different search.

•Hostname to link back to the Device Report Results page for this device, here you can specify different device report criteria for a new search.

•View Message Header to view the message content for the Configuration information.

•View Device Output to view the Device Output (attachments) in the CH message.

•Show / Hide Details to see the results data of the message text, sent in the syslog message.

•Show / Hide Recommendations provides detailed recommendation steps to be executed by the customer. These steps will either assist in resolving the error identified in the syslog message or provide additional information regarding its cause.

Show / Hide Details of Supported Syslog Message

On the Syslog Message page, the Result Details of one syslog message can be seen by clicking a toggle that alternates between Show Details and Hide Details.

Step 2 Click Show Details to expand the area directly below the toggle to display the syslog message Test Description and Impact of Failure information; the toggle changes to Hide Details.

Note The Impact of Failure information is shown only when applicable for supported syslog messages; otherwise, NA (Not Applicable) will be displayed. For unsupported syslog messages this section will instead state "Unsupported System Error Message ".

Note For any unsupported message or when rules fail to provide any results, the report will display the reported error and indicate that analysis results are not available.

Show / Hide Recommendation of Supported Syslog Message

On the Syslog Message page, the Recommendation Details of a syslog message contain information only for supported syslog messages. The Recommendation Details can be seen by clicking a toggle that alternates between Show Recommendation and Hide Recommendation.

Step 3 Click Show Recommendation to expand the window and see the information in the Recommendation area, shown in the next figure. The toggle changes to Hide recommendation.

Step 4 Read the information in the Recommendation area, which provides the following information:

•How to recover from the problem identified by the syslog message, or

•Provides details on further testing that can be performed to further isolate the problem.

Note If Show Details was previously clicked, then the Recommendation section will appear below the Show Details area.

Step 5 Click Hide Recommendation to collapse the Recommendation area below the toggle to remove the Recommendation information from view.

UnSupported Syslog Message - Details

The information for unsupported Syslog messages is very similar to the supported Syslog message details except for the following areas, unsupported syslog messages:

•Will not have any additional rules processing performed and will display only the syslog message information and indicate that this is an unsupported syslog message.

•The Impact of Failure information will state "Unsupported System Error Message "

•The report will display the reported error and indicate that analysis results are not available.

Telemetry Message

Telemetry data can represent either single or a multi-context view, depending on how the security appliance is configured. The telemetry data displays different connection/session attributes, and provides interface specific attributes. Both the single context and multi-context versions are described.

Telemetry (Single Context)

The details of this message are displayed as a result of selecting this message type in the Type/Results column of the Call Home History Report Results page.

The telemetry message page has three different areas of information:

•Telemetry Message details

•Telemetry Message Summary information

•Interface information (see next graphic)

To see more details about the information on this page, perform the following steps:

Step 1 Export the Call Home Report to either an Excel or a PDF format, by clicking the corresponding option at the bottom of the associated section.

Step 2 Click a specific interface, in the interfaces list, to see the associated details for the selected interface; details of the specific interface appear below the selected interface (see next graphic).

Step 3 Export the Call Home Report to either an Excel or a PDF format, by clicking the corresponding option at the bottom of the associated section

Step 4 Click a displayed interface command to hide the details.

Step 5 At the top left-corner of the page click Back To Report Results, to return back to the CHHR results page.

Telemetry (Multi-Context)

The Telemetry category can represent a multi-context view, depending on how the security appliance is configured. The telemetry data in a multi-context configuration displays information for each context from the last telemetry message received by Smart Call Home.

The details of this message are displayed as a result of selecting this message type in the Type/Results column of the Call Home History Report Results page.

To see telemetry data for a multi-context, perform the following steps:

Note The o o o o o o o o in the Telemetry context list indicates that all the contexts in the list are not shown in the graphic.

Step 6 In the Telemetry context list, click the context whose details you want to see; the corresponding Telemetry Detection Statistics window appears.

There are three different types of context representation in the Telemetry Detection Statistics details, they are:

•System

•Admin

•Userx (where x can be number 1-20)

Telemetry Detection Statistics: System Details

To view the system details of the Telemetry Detection Statistics, perform the following steps:

Step 1 In the Telemetry context list, click the system context; the Telemetry Detection Statistics page appears, with the system details.

The Telemetry Detection Statistics page, with the system details, contains the following information:

•The top of the page contains the Message details information, which has important details about the selected message.

•The Telemetry summary information provides details about the amount of different types of memory, and identifies the total number of configured contexts.

•The bottom half of this page contains the interface information (see next graphic).

Step 2 Export the Call Home Report to either an Excel or a PDF format, by clicking the corresponding option at the bottom of the report page.

Step 3 Click a specific interface, in the interfaces list, to see the associated details for the selected interface; details of the specific interface appear below the selected interface.

Note The interfaces for the system context contain all the device interfaces

Step 4 Click Close Window to close the Telemetry Detection Statistics window.

Telemetry Detection Statistics: Admin Details

To view the admin details of the Telemetry Detection Statistics, perform the following steps:

Step 1 In the Telemetry context list, click the admin context; the Telemetry Detection Statistics page appears, with the admin details.

The Telemetry Detection Statistics page, with the admin details, contains the following information:

•The top of the page contains the message details information, which has important details about the message.

•The Telemetry summary information provides details about firewall connections, connection per second and various system resource data (amount and availability of different types of memory, and routing table information).

•The bottom half of the page contains the interface information (see next graphic).

Step 2 Export the Call Home Report to either an Excel or a PDF format, by clicking the corresponding option at the bottom of the report page.

Step 3 Click Show Detail for a specific interface, in the interfaces list, to see the associated details for the selected interface; details of the specific interface appear below the selected interface.

Step 4 Click Close Window to close the Telemetry Detection Statistics window.

Telemetry Detection Statistics: User Details

To view the admin details of the Telemetry Detection Statistics, perform the following steps:

Step 1 In the Telemetry context list, click one of the user contexts; the Telemetry Detection Statistics page appears, with that specific users details.

The Telemetry Detection Statistics page, with the user details, is very similar to the admin details, but the user context does not have any interface details. The user context details contains the following information:

•The top of the page contains the Device Details summary information, which has important details about the selected device.

•The Telemetry summary information provides details about firewall connections, connection per second and various system resource data (amount and availability of different types of memory, and routing table information).

Step 2 Export the Call Home Report to either an Excel or a PDF format, by clicking the corresponding option at the bottom of the report page.

Step 3 Click Close Window to close the Telemetry Detection Statistics window.

Test Message

The details of this message are displayed as a result of selecting this message type in the Type/Results column of the Call Home History Report Results page.

Test Message - Details

The details of this message are displayed as a result of selecting this message type in the Type/Results column of the Call Home History Report Results page.

The details of the selected test message contains the following information:

•The Message Details area contains a summary of the following information:

–Company name, device message generation and Smart Call Home processing times.

–Hostname - Provides a link back to the Device Report Results page, which contains the results for only the specified Hostname (i.e. R1-2). The bottom of the Device Report Results page has search parameter fields that you can use to run a new report; the fields have the following information pre-filled:

•Company Name - Is the company (i.e. Cisco Systems) that is associated with the currently selected device.

•Host Name - Contains the specified host name (i.e. R1-2).

Note From the linked Device Report Results page you can run the report with the existing pre-filled data, or enter data in any of the other fields.

–Message Name - Indicates the type history report message being displayed (i.e Configuration).

–View Message Header - Provides a hyperlink to the AML Header part of the CH message, lets you view the message content for the Configuration information.

–View Device Output - Provides a hyperlink to the Device Output (attachments) in the CH message.

•The lower Message Details area contains the test text, which is information contained in the <ch:MessageDescription> tag of the AML Header.

Step 4 Click one of the following options available on the Message Details page:

•One of the tabs to go to that respective section of Smart Call Home.

•Device Report to go to that page.

•Registration Summary Report to go to that page.

•Network Summary Report to go to that page.

•Back to Report Results, returns you to the previous web page where you can click on a different configuration message and get the corresponding details or perform a different search.

•Hostname to link back to the Device Report Results page for this device, here you can specify different device report criteria for a new search.

•View Message Header to view the message content for the Configuration information.

•View Device Output to view the Device Output (attachments) in the CH message.

Threat Message

The Threat category, for a single context, provides three different areas of threat assessment information that are associated to the device:

•Threat Detection Rate.

•Threat Detection Statistics.

•Latest Target and Latest Attacker.

To view the Threat (single context) details, perform the following steps:

The threat details section displays thee different types of threat reports, one or more threat reports can be displayed at a time:

•Threat Detection Rate (single context).

•Threat Detection Statistics (single context).

•Latest Target and Latest Attacker

Threat Detection Rate (single context)

The Threat Detection Rate table for a single context provides information about various rates at which different threats occur on the device. To view the Threat Detection Rate details for a single context, perform the following steps:

Step 1 Click Threat Detection Rate; the following information appears below the selected item.

The Threat Detection Rate table for a single context contains the following threat related items:

•Average (eps)

•Current (eps)

•Event Trigger

•Total Events

The above threat items are provided at varying rates from various security sources, which are listed on the left side of the table; those sources are:

•1-hour Interface

•10-min Scanning

•10-min Firewall 0

•10-min ACL drop

•1-hour ACL drop

•1-hour SYN attck

•1-hour Scanning

•1-hour Firewall 0

•10-min DoS attck

•1-hour DoS attck

•10-min Interface

Step 2 Export the Call Home Report to either an Excel or a PDF format, by clicking the corresponding option at the bottom of this selected item.

Step 3 Click Threat Detection Rate; the Threat Detection Rate table closes and toggles back to just showing Threat Detection Rate.

Threat Detection Statistics (single context)

The Threat Detection Statistics information is viewed in a new window, which provides statistics about various security items (traffic, ACL, hosts and servers under attack) on which different threats occur. To view the Threat Detection Rate details for single context, perform the following steps:

Step 1 Click Threat Detection Statistics, which opens the Threat Detection Statistics window.

The Threat Detection Statistics page contains the following information:

•The top of the page contains the Device Details summary information, which has important details about the selected device.

•The Threat Detection Statistic items provide various information about traffic, ACL hits, latest target hosts and latest attacker hosts. A single context contains the following threat related information:

Note The o o o o o o o o in the Threat Detection Statistics table indicates that all the entries in the list are not shown in the graphic.

•Top 10 1-hour egress traffic (bytes) hosts

•Top 10 1-hour egress traffic (pkts) hosts

•Top 10 20-min egress packet drop hosts

•Top 10 1-hour ingress traffic (bytes) hosts

•Top 10 1-hour ingress traffic (pkts) hosts

•Top 10 20-min ingress packet drop hosts

•Top 10 1-hour egress traffic (bytes) protocols

•Top 10 1-hour egress traffic (pkts) protocols

•Top 10 1-hour ingress traffic (bytes) protocols

•Top 10 1-hour ingress traffic (pkts) protocols

•Top 10 8-hour egress traffic (bytes) protocols

•Top 10 8-hour egress traffic (pkts) protocols

•Top 10 8-hour ingress traffic (bytes) protocols

•Top 10 8-hour ingress traffic (pkts) protocols

•Top 10 24-hour egress traffic (bytes) protocols

•Top 10 24-hour egress traffic (pkts) protocols

•Top 10 24-hour ingress traffic (bytes) protocols

•Top 10 24-hour ingress traffic (pkts) protocols

•Top 10 1-hour ACL hits

•Top 10 8-hour ACL hits

•Top 10 24-hour ACL hits

•Latest Target Hosts

•Latest Attacker Hosts

•Top 10 protected servers under attack

Step 2 Click Show Detail on any item in the Threat Detection Statistics table to obtain more information about that related item.

Step 3 Click Close Window to close the Threat Detection Statistics window.

Latest Target and Latest Attacker

The Latest Target and Latest Attacker information provides information about various rates at which different threats occur on the device. To view the Latest Target and Latest Attacker details, perform the following steps:

Step 1 Click Latest Target and Latest Attacker; the following information appears below the selected item.

The Latest Target and Latest Attacker details provides the following threat related information:

•Latest Attacker Hosts

•Latest Target Hosts

Do the following steps to perform the associated functions for the Latest Target and Latest Attacker item:

Step 2 Export the Call Home Report to either an Excel or a PDF format, by clicking the corresponding option at the bottom of the section.

Step 3 Click Latest Target and Latest Attacker; the corresponding details closes and toggles back to just showing Latest Target and Latest Attacker.

Network Summary Report

This report presents a summarized report on devices registered with Smart Call Home for the selected company. The numbers and percentages are computed on the data that is collected via Inventory and Configuration CH messages from registered devices in customer's network.

The device data in the Network Summary Report is based on devices to which the logged-in Customer has access via the Smart Call Home web application. This Report is available for Registered Customers and contains a summarized view on the following items:

•Company selected and total number of devices registered in Smart Call Home

•Number of different product ID's for devices registered in Smart Call Home

•Number of different modules in devices registered in Smart Call Home

•Number of different sub-modules in devices registered in Smart Call Home

•Number of different power supplies for devices registered in Smart Call Home

•Number of different software versions registered in Smart Call Home

•List of technologies and features supported by devices registered in Smart Call Home

This section describes how to perform the following Network Summary Report processes on the Smart Call Home web application:

•Generate a Network Summary Report and view the Call Home messages and message processing results.

•Specify Report Criteria and filter the list of devices you want a report.

•View Network Summary Report Results for ALL Products.

•View Network Summary Report Results for a Specific Product (Catalyst 6500).

•Export the Call Home Report to an Excel or a PDF format.

Generate a Network Summary Report

When Smart Call Home generates a Network Summary Report it retrieves the data for all Cisco devices for which the application has received and processed Inventory and Configuration CH messages.

To perform any of the report processes you must first launch the Smart Call Home web application.

Step 1 Launch the Smart Call Home web application; the Smart Call Home Overview page appears.

There are two ways to get to the Network Summary Report page:

•If you are on the Overview page click Network Summary Report.

Note In order to see pending devices in the Devices Available to Register area. the following criteria must be met:

•The user must be an administrator, and be associated to the company whose devices are pending registration.

•There must be devices pending registration and those devices must have valid contracts.

If any of the above conditions are not met, then the devices pending registration information will not be displayed.

•If not on the Overview page then perform the following tasks:

–Click the Reports tab; (if not already there); the Reports page appears.