Published On: August 6ᵗʰ, 2019 02:05
Installation and Upgrade Guide for Cisco Secure Access Control System 5.4
The CSACS-1121 and SNS-3415 series appliance undergoes extensive testing before it leaves the factory. If you encounter problems, use the information in this appendix to help isolate problems or to eliminate the appliance as the source of the problem.
Although an overtemperature or overvoltage condition is unlikely at initial startup, a discussion of environmental temperature and voltage monitoring functions is provided in Regulatory Compliance section.
Note The procedures in this chapter assume that you are troubleshooting the initial CSACS-1121 series or SNS-3415 series appliance startup, and that the appliance is in the original factory configuration. If you have removed or replaced components, or changed any default settings, the recommendations in this chapter might not apply.
- The external power cable is connected, and the proper power source is being applied. For more information, see Power Considerations, Power Specifications, Powering Up the CSACS-1121 Series Appliance, Connecting and Powering on SNS-3415 Appliance, and Troubleshooting the Power and Cooling Systems in CSACS-1121 Series Appliance.
- The appliance fan and blower are operating. See Airflow Guidelines, Environmental Specifications, and Troubleshooting the Power and Cooling Systems in CSACS-1121 Series Appliance.
- The appliance software boots successfully.
- The adapter cards (if installed) are properly installed in their slots, and each initializes (is enabled by the appliance software) without problems.
When each of these conditions is met, the hardware installation is complete, and you should proceed to perform a basic configuration. For proper configuration features, see “Installing and Configuring the Cisco Secure Access Control System with CSACS-1121,” or “Installing and Configuring Cisco Secure Access Control System with SNS-3415,” or the User Guide for Cisco Secure Access Control System 5.4.
If you cannot locate the source of the problem, contact a customer service representative for information on how to proceed. For technical support information, see the Cisco Information Packet publication that is shipped with your appliance. Before you call, ensure that you have the following information ready:
- Appliance chassis type and serial number. For more information, see Cisco Product Identification Tool.
- Maintenance agreement or warranty information (see the Cisco Information Packet).
- Type of software and version number (if applicable).
- Date you received the new appliance.
- Brief description of the problem you are facing and the steps you have taken to isolate and resolve the problem.
Note Be sure to provide the customer service representative with any upgrade or maintenance information that was performed on the CSACS-1121 and SNS-3415 series appliance after your initial installation. For site log information, see Creating a Site Log and Site Log
In other words, when troubleshooting, define the specific symptoms, identify all potential problems that could be causing the symptoms, and then systematically eliminate each potential problem (from most likely to least likely) until the symptoms disappear.
If the problem has not been resolved, create an action plan based on the next most probable cause on your list. Return to Step 4 and repeat the process until the problem is solved.
Note The LEDs on the front and back panel of the appliance enable you to determine the performance and operation of the appliance. For a description of these LEDs, see Reading the LEDs.
- Power and cooling systems (external power source, power cable, and appliance fans). Also, check for inadequate ventilation, air circulation, or environmental conditions.
- Adapter card—Checking the LEDs on the adapter card can help you to identify a failure.
- Cables—Verify that the external cables connecting the appliance to the network are all secure.
- When the CSACS-1121 Series appliance is connected to the power source, is the appliance power LED on the front panel on? If not, check the AC power cord connection; if the power LED is still off, the problem might be due to a power supply failure.
- Does the appliance shut down after being on for only a short time?
– Check for an environmentally induced shutdown. For more information, see Environmental Reporting Features section.
– Check the environmental site requirements in Temperature and Humidity Guidelines.
- Does the appliance partially boot, but the LEDs do not light? Check for a power supply failure by inspecting the power LED on the front panel of the appliance:
If the power supply shuts down or latches off, an AC cycle switches off for 15 seconds and switches on for 1 second to reset the power supply. For more information, see Regulatory Compliance.
Take steps to correct the problem. For information about environmental operating conditions, see Temperature and Humidity Guidelines.
Network problems can be caused by an adapter card, cables or cable connections, or external devices such as a hub, wall jack, WAN interface, or terminal. Check for the following symptoms to help isolate a problem:
– Check the appliance chassis or the application software. For warranty information, see the Cisco Information Packet publication that is shipped with your appliance or contact your customer service representative.
- If you are using the console port with a terminal, and the CSACS-1121 Series appliance boots but the console screen is frozen:
- The CSACS-1121 Series appliance powers on and boots only when an adapter card is removed. Check the adapter card. For warranty information, see the Cisco Information Packet publication that is shipped with your appliance or contact your customer service representative.
- The CSACS-1121 Series appliance powers on and boots only when a particular cable is disconnected. There might be a problem with the cable. For warranty information, see the Cisco Information Packet publication that is shipped with your appliance or contact your customer service representative.
The SNS-3415 appliance is based on the Cisco UCS C220 Server. Please refer to the Cisco UCS C220 Server Installation and Service Guide for information on how to maintain your SNS-3415 appliance, and to install and replace the server components, if necessary.
- Indicate that basic power is available to the appliance.
- Indicate the hard disk, CD drive, and network activity statuses.
Figure A-1 shows the locations of the appliance’s front-panel LEDs.
The following table describes the callouts in Figure A-1.
Table A-1 describes the front-panel LEDs.
Figure A-2 shows these LEDs.
The following table describes the callouts in Figure A-2
Table A-2 describes the LEDs located on the rear panel of the CSACS-1121 Series appliance.
See SNS-3415 Appliance Front-Panel View to view the available Front Panel LEDs in SNS-3415 Appliance.
See SNS-3415 Appliance Back-Panel View to view the available Back Panel LEDs in SNS-3415 Appliance.
See Internal Diagonastic LEDs to view the available internal diagonastic LEDs SNS-3415 Appliance
On the CSACS-1121 Series appliance, the serial number label is located on the front panel of the appliance, at the lower-left. Figure A-3 shows the location of the serial number label.
This section contains details on Cisco Product Identification Tool
Search results show an illustration of your product with the location of the serial number label highlighted. Locate the serial number label on your product and record the information before you place a service call.